How to Convert Legacy 911 to Enhanced 911

Creating the Emergency Endpoint will automatically create the Emergency Addresses. Click Add Endpoint to begin the process.

1. Enter 10 Digit Number that is being used from Legacy 911
2. Add a new address
3. Add a name to identify address
4. Match your Caller ID Name
5. Enter address in Line 1 and 2
6. Select Country
7. Select State
8. Enter City
9. Enter ZIP Code
10. Click Validate (ensure address is found, if not, contact Level365 for assistance)
11. Click Save

To update the Domain Emergency Address follow these steps:

1. As an Office Manager scope or above, navigate to the domain you want to edit.
2. Click on Edit Domain on the top blue menu bar, bringing up the Edit Domain modal.
3. Navigate to the Emergency tab:
4. Select the new Emergency Address from drop down
5. Verify Address is correct
6. Click Save

Now that you have created an Emergency Endpoint and Address we can Deprovision Legacy 911

1. Click the X to Deprovision
2. Click Yes
3. If there are still users configured with this number you will need to change them to the new 10 digit number instead of their current 11 digit number.

Next we will verify Emergency Number has been updated for all. Follow the steps below:

1. Navigate to the Users tab
2. Click on Table Settings
3. Check box for Emergency Caller ID

4. As shown in the box below, we have 4 users with the new 10 digit emergency number and 1 still on the old 11 digit. We will need to select that user and update their Emergency Caller ID.

This first occurrence of this pop-up will be their first login after an emergency address/endpoint is configured. It will prompt them to either set a unique emergency location or confirm that the domain default is appropriate.