This guide will provide steps to convert existing Legacy 911 to Enhanced 911 (e911). The steps below must be followed in sequence to ensure Enhanced 911 is properly configured.
1. Create Emergency Endpoints
Start by Navigating to Inventory then choose the Emergency Endpoints tab.
Creating the Emergency Endpoint will automatically create an Emergency Address. Click Add Endpoint to begin the process.
- Enter 10 Digit Number that is being used from Legacy 911
- Add a new address
- Add a name to identify address
- Match your Caller ID Name (Do not use "&" in the CID Name)
- Enter address in Line 1 and 2
- Select Country
- Select State
- Enter City
- Enter ZIP Code
- Click Validate (ensure address is found, if not, contact Level365 for assistance)
- Click Save
If you have already created Emergency Addresses you will see them listed in Billing Address drop down box to select from for your Endpoints.
2. Assign Domain Default Emergency Address
To update the Domain Default Emergency Address follow these steps:
- Navigate to the domain you want to edit.
- Click on Edit Domain on the top blue menu bar, bringing up the Edit Domain modal.
- Navigate to the Emergency tab:
- Select the new Emergency Address from drop down.
- Verify Address is correct
- Click Save
How does this affect existing users?
The domain default is a catch all. Any user that is not assigned a specific Emergency Address will inherit the Domain Default Emergency Address.
3. Verify Emergency Number and Apply Emergency Address to Users
Next we will verify the Emergency Number assigned to users and also assign an Emergency Address. Follow the steps below:
- Navigate to the Users tab
- Click on Table Settings
- Check boxes for Emergency Caller ID and Emergency Address
- Enhanced 911 uses 10 digits for the Caller ID.
In the example below, each of these users are set to the Legacy 11 digit Caller ID.
We need to update users to the new 10 digit emergency number as well as apply an Emergency Address.
We can accomplish both of these tasks using the bulk edit tool.
Some users may already be set to 10 digits. If this is the case, then all we need to do is set the Emergency Address.
- Select the users to be updated using the check boxes on the left and click the Bulk Edit box that appears
- In the window that opens up, check the Emergency Caller ID and Emergency Address boxes. Then choose the new 10 digit Emergency Number as well as the appropriate Emergency Address. Click Save
4. Testing Enhanced 911
At this point, we need to test and make sure the enhanced 911 is setup and functioning.
To do this, place a call to 933 from a Level365 device within the client's domain. 933 routes to an automated service for checking 911 services. This service will read back your Emergency Endpoint number and also your Emergency Address. If the information provided is correct, you have successfully setup Enhanced 911.
If the information read back is incorrect, double check your work from the previous 2 steps. If everything looks correct, please contact Level365 Support for assistance.
5. Deprovision Legacy 911 Number
Now that you have created an Emergency Endpoint, Address, and applied them to your end users, we can Deprovision Legacy 911.
- Go to Inventory and select the Emergency Numbers (Legacy) tab
- Click the X next to the Legacy 911 number to Deprovision
- Click Yes
- If there are still users configured with this 11 digit number you will need to change them to the new 10 digit number as outlined in section 3 above.
The Legacy 911 number will show "Not Provisioned". This is expected as we are no longer using Legacy 911.
6. Assign Site Default Emergency Addresses and Endpoints
If your customer has multiple locations with Sites set up, you will need to add an Emergency Endpoint and Address for each Site.
Once you have added the necessary Emergency Endpoints and Addresses, navigate to Users and click on the Sites tab above the list of users.
Select the Site you wish to update.
Update the Emergency Caller ID, Emergency Address fields, and click Save.
This first occurrence of this pop-up will be their first login after an emergency address/endpoint is configured. It will prompt them to either set a unique emergency location or confirm that the domain default is appropriate.
This pop-up will occur when a user logs into the portal from a different IP address that is different from their last login.
Clicking Do Not Show Again is a cookie/cache based action. It will stop the pop-up from occurring until the client uses a different web browser or clears their cookies/cache to allow the pop-up to happen again. Level365 cannot manually trigger the pop-up to happen if a user selected Do Not Show Again.