Please contact Level365 to make sure you have call recording enabled for your account.
To listen to the call recordings log into https://myvoiceportal.com with your credentials.
Next, navigate to call history by clicking the icon at the top right.
You can either visually scan the call history for your recorded call or use the Filters Icon to narrow your search. You can tell a call was recorded when you mouse over the speaker icon on the right and it says 'Listen'