The recording of calls in a hosted VoIP solution is crucial to the service provider for both marketing and operational reasons. From the marketing perspective, service providers need the ability to give their clients the option to record calls for quality monitoring, training, or simply for future reference. This is becoming the norm in the industry today. From an operations perspective, legal requirements like CALEA may require a service provider to be able to record calls for law enforcement purposes.
The recording server is modeled as the collection function (LICF) of the Packet Cable CALEA specification and serves to manage media streams that are being generated by the Delivery Function (LIDF) within the Core. The Recording module, when deployed in conjunction with the Core, can provide for powerful portal based and in-call call recording options.