All of our invoices and billing notifications are sent via email to the contact you designated as billing during the initial setup and provisioning of your account. It's very important this email contact is accurate and up to date as all billing related notifications are sent to this address. Including late payment and any potential service disruption notices, such as disconnects. You can update this information by following the steps at this link or by contacting our support department who will get this done for you.
We use an invoicing service called Freshbooks to prepare and deliver all of our invoices. All emails sent from FreshBooks have “email@example.com” as the FROM address. Please whitelist this email address in your email system along with firstname.lastname@example.org to ensure your invoices are delivered in a timely manner.