Managing User Music On Hold

Individual users may have Music on Hold that is separate from the organization. This article explains how to set this up, and how to manage it.

Navigate to Music On Hold

Navigate to Music On Hold

Navigate to the Music On Hold section along the Menu bar.

Select User

Select User

By default, when you are logged in as an Office Manager or higher, the Music On Hold is managed the organization. To select the user whose Music On Hold you'd like to manage, simply type that user's extension number in the 'Find a user's music' field.

Manage Music On Hold

In this example, the user already has one file uploaded: Song 1.  You can preview the file (1), download it (2), edit the name (3), or delete it (4).

Adding Music

Adding Music

You can add additional Music On Hold to a user by clicking on Add Music and selecting the file and naming it.

Reordering Music

You can reorganize the music when there are multiple songs uploaded.  Simply drag the up/down arrows to arrange as you'd like.  

Click Save when finished to apply the changes.

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