Time Frames can be defined at both the organizational level and at the individual level. Combined with Answering Rules, Time Frames allow you to carve out specific times of days, days of weeks, or specific dates (ie. Holidays) which you can then use to specify call flow behavior.
Start by browsing to the Portal at https://app.level365.com and logging in with your Portal credentials.
This will show a list of your current Time Frames. You can edit existing Time Frames by clicking on the name.
To create a new Time Frame, click the Add Time Frame button.
There are three different types of Time Frames.
- Always
- This Time Frame will always be active as long as it is the highest available Time Frame.
- Days of the week and times
- This Time Frame is a week-long repeating schedule.
- Specific Dates or ranges
- This Time Frame will only be active for specified times during a certain day.
Always
There is no additional configuration for Always Time Frames. Provide a name and click Save.
Always Time Frames are useful as a catch-all if no other Time Frames are active. Every account has an Always Time Frame labeled "Default".
Days of the Week and Times
After clicking the Days of the week and times radio button, the days of the week are displayed. To enable a day, click the checkbox to the left of the day.
Drag the slider to encompass the time of the day you wish the Time Frame to be active.
To split up a day into segments, click the plus sign to the right of the slider bar.
Days of the week and times Time Frames are generally used to create standard operating hours call routing
Specific Dates or Ranges
Clicking the radio button for Specific dates or ranges will allow you to set Time Frames that run on a specific calendar date during the time specified.
Specific dates or ranges Time Frames can be used to setup specific call routing for single occasions, such as holidays.