Status Updates
Applications
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Level365 Softphone
Download the latest version and access the user guide HERE.
New Features:
- Added option to send a file attachment without text
- Added label to show the total number of available contacts for selected contact source
- Added option to copy any content in History and Messages tab (Desktop App only)
- Added DND status change notification (Desktop App only)
Fixes:
- Improved call transfer behavior and translations
- Improved Yealink headset integrations (Desktop App only)
- Improved audio on calls when using Bluetooth headphones (Mobile App only)
- Improved interactive push behavior and push notification translation (Mobile App only)
- Improved echo cancellation and noise suppression performance (Mobile App only)
- Fixed issue with showing missed calls in message history (Mobile App only)
- Fixed various crash issues on certain devices (Mobile App only)
- Updated configuration to prevent invalid calls (Now applied to both Desktop and Mobile App)
You may be prompted to Restart the application to allow for new settings to be applied
New Features:
- (Desktop App only) Added additional option for Portal Contact sorting: Last Name, First Name. Navigate to Settings > Controls > Contact sort order
- Added callback option for voicemails (added phone icon)
- Added refresh button to Voicemail tab
Fixes:
- Changed configuration to prevent invalid calls
- Changed configuration to allow all special characters in passwords
- Various UI changes
- Changed configuration relating to Message threads. Message threads should no longer duplicate. Existing duplicated threads will need to be manually removed.
You may be prompted to Restart the application to allow for new settings to be applied
UC Platform Updates
Time Frames Update
- New recurring and holiday time frames. New holiday time frames provide for configuration based on hundreds of available holidays worldwide with complete customization of holiday observances.
- To learn more on the new Time Frame Updates, please review the article HERE
Fixes
- Corrected a bug concerning portal display of active time frames for a given user. The active tag was previously dictated by the viewing user's time zone. Now the time zone of the user who owns the time frame/answering rule will inform the active tag.
- Corrected an issue where call center email reports were not being deleted.
- Corrected a bug preventing users from deleting scheduled call history exports.
- Corrected issues that could result in duplicate user appearance in Analytics.
- Corrected a call stat bug. Previously, in some cases where a call was canceled before reaching voicemail or being forwarded, the call did not appear in abandoned call statistics. Now, calls fitting this case will appear as abandoned.
- Fixed a call park issue where WebPhone would not display calls parked from hardphone endpoint devices.
- Fixed a bug where the portal was not showing some call recordings.
If you experience any issues within our web app (app.level365.com) after the update, please clear your Chrome browser cache and restart the browser.
Faxing from Web App:
- Sending and receiving is now available within the web app (requires eFax service subscription)
- Please submit a SUPPORT REQUEST to have this feature enabled
- User guide available HERE
Web Phone Client App:
- User interface updates
- User Guide available HERE
Persistent Voicemail Reminders
- When a new voicemail message is left, a persistent notification can be sent by email, phone, or SMS. Users will be reminded, at set intervals, until the message is saved or deleted.
- Please submit a SUPPORT REQUEST to have this feature enabled.
- User guide available HERE
Call Park Ringback Ringtones
- Calls ringing back from park will now have a distinctive ringtone to distinguish these calls from other incoming calls
Various fixes for improved stability and functionality
If you experience any issues within our web app (app.level365.com) after the update, please clear your Chrome browser cache and restart the browser.