Level365 Web Phone Client

This article will go over using the Web Phone attached to the Level365 UC Portal. This can be found by launching https://app.level365.com through Google Chrome. Google Chrome is the only supported browser for this feature.

 

You will be presented with a login page when you launch the page. If you have any issues with logging in, please reach out to support.

After logging in, please select Web Phone Client at the top of the page. This will pop out the client in another page.

After launching the client, You will be promted by Chrome to allow the microphone. Please select yes and refresh the page or press F5. Also, please check the registration of client. This can be found at the top right side and is displayed as a telephone receiver. If it shows red, the client is not registered and you will not be able to make calls or receive them. This is due to the Mircophone not being recognized by Chrome. If it displays a white receiver, the client is registered and ready to make or receive calls.

The image above displays an unregistered Web Phone client.

The image above displays a registered Web Phone client.

The following image is the main page after logging in. The default page is the Contacts tab.

  1. Contact List
  2. Voicemail Messages
  3. Call History
  4. Chat/SMS
  5. New Conversation/ Dialer
  6. Settings

The following image is the Voicemail tab. If you click on the voicemail itself, it will present additional options.

  1. Clicking on the voicemail will present you with the voicemail transcription and options.
  2. Selecting the handset will dial the number attached to the voicemail.
  3. Selecting the Floppy Disk will allow you to download and save the message.
  4. Selecting the arrow will forward the voicemail to another extension.
  5. This option will delete the message.

The following image is of the call history tab. From this page you have the ability to look over your call history along with the ability to call from it, save the number to a new contact, and add to an exsisting contact.

The last tab is the Messages/SMS tab. This tab allows the the user to view messages and reply. Simply click on the message you would like to reply to, and it will bring up the chat window.

The last page we will go over is the Settings option. This can be found by clicking on the 3 bars on the top right corner of the client. After click this, you will be presented with the settings options.

  1. Answering Ruels
  2. Greetings
  3. Settings - Includes Ringtones
  4. Logout

Answering Rules allow you to make changes to how calls are recevied. These will need to be created in the portal before you can set them through the WebPhone client. If you have created one for your extension you will see it along with the default after selecting the option. The active rule will have a small blue dot next to it when it is active. You can click on the rule to display how an incoming call will behave when active. You can also change the order of these by left clicking and holding on the 2 lines to the right of the rule. Simply drag the rule up or down.

The Greetings option allows to select and listen to the active greeting and a new one. Simply click on the + sign to record.

The last thing we will go over is the Settings option. From here you have the ability to change your Ringtone.

If you have any questions or need assistance with using the WebPhone client, please reach out to support at support@level365.com or contact us at 317-810-0024 option 1.

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