This article will demonstrate how to use the Web Phone client. The Web Phone acts as a softphone, linking to your Level365 account without needing to use a physical phone.
Google Chrome is the only supported browser for Web Phone use.
Start by browsing to the Portal and logging in.
After logging in, select Apps at the top of the page, then click Web Phone Client . This will pop out the client in another page.
Upon first login, Google Chrome will request permissions to access the system's microphone. You must accept this prompt or the Web Phone will not register.
After the Web Phone launches, ensure the client has registered properly. This can be determined by looking at the top right side and noting the color of the telephone receiver. If it shows red, the client is not registered and you will not be able to make calls or receive them. If it displays a white receiver, the client is registered and ready to make or receive calls.
If you expand the Web Phone window, the receiver icon will display green instead to denote registration.
Placing and Receiving Calls
To place a call using the Web Phone, click the "+" symbol located in the bottom right corner, then click the dial pad icon.
Enter the number by clicking or using the number keys on your keyboard, then click the green phone button.
To accept an incoming call, click the green phone icon.