Level365 ensures call authenticity by verifying SIP Identity tokens, certificates, and signatures.
- Calls must have the correct format, and the SIP Identity token must align with the expected information.
- The system verifies that the SIP Identity token's signature corresponds to the originating service provider, preventing caller ID spoofing.
- The certificate used for signing is validated to ensure it is issued by a trusted authority, confirming the legitimacy of the originating provider.
Note: This process aligns with the STIR/SHAKEN framework to mitigate spoofed calls but does not evaluate the intent or potential fraud risk of a call.
STIR Caller ID Authentication - Inbound Calls
Level365 currently has three states of verification for incoming calls:
- Verified =[V] will be displayed before the caller ID name in the following manner:
- Verification Failed = <SPAM> will be displayed before the caller ID information.
- No Verification = Caller ID name will displayed normally.
SHAKEN Caller ID Authentication - Outbound Calls
Level365 utilizes SHAKEN technology to ensure your outbound calls display accurate and trusted caller ID information. This reduces the chances of your calls being marked as spam and increases the likelihood of them being answered. With SHAKEN in place, your business calls are more likely to be verified by receiving carriers, improving the success rate of your calls.
How to configure the answering rules for calls marked as SPAM
Please log into the UC portal and navigate to Answering Rules. Then Select Add Rule.
You'll then be presented with the following screen.
Utilizing the drop down under SPAM CALLS, you will be presented the following options:
1: Ring as normal - Calls marked as SPAM will be ring into your device normally.
2: Send to Voicemail - This automatically sends calls marked as SPAM to voicemail.
3: Drop Call: This will terminate a call marked as SPAM before routing it to a device/voicemail.
4: Screen Call: This option will allow you the call to ring into your device but you will be prompted by the platform to accept the call.