Managing Your Address with Enhanced 911

If it becomes necessary to call emergency services from your desk phone, Level365 will attach the address of the phone placing the call. When our system detects a new IP address login to the Portal or Mobile Connect, you will be prompted to update your address to ensure we have the most up to date information in case of emergency.

Upon login, Portal will present the following options:

  1. Select a previously defined address
  2. Edit existing address (this will only change it for your personal account)
  3. Add my location description allows you to add a descriptor such as "2nd Floor"
  4. Ignore
  5. Save

Clicking Do Not Show Again is a cookie/cache based action. It will stop the pop-up from occurring until the client uses a different web browser or clears their cookies/cache to allow the pop-up to happen again. Level365 cannot manually trigger the pop-up to happen if a user selected Do Not Show Again.




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