The Level365 Softphone 4.0 for Mobile turns your mobile device into a fully functional business phone, allowing you to make and receive calls, manage voicemail, send messages, and access contacts from anywhere with an internet connection.
This guide covers installing and logging into the app, granting required permissions, navigating key features, and configuring settings to ensure the best calling experience.
Installation Instructions
Go to Google Play Store and search for Level365 Softphone. Ensure Level365 is the Owner and matches our logo.
- Click Level365 Softphone
- Click Install
Go to App Store and search for Level365 Softphone. Ensure Level365 is the Owner and matches our logo.
- Click Get
- Enter in account login for install if needed
Login Instructions
In order to login you will need the following:
- Portal Username (example: 123@company.com)
- Portal Password
After entering in the above login credentials click Sign in.
Single Sign-On is Now Available for Level365 Softphone. Click the Account Type to log into the application.
Upon first login you will be prompted to Allow or Decline permissions. For the Mobile App to properly work we require Microphone and Phone permission be Allowed.
Contacts: This will allow you to view your contacts from your mobile phone within the Mobile App. This permission can easily be Enabled or Disabled at anytime.
Navigation Bar
Note: The iOS Version will have the Navigation Bar at the bottom of the screen, while the Android version has it at the top.
To place a call, enter the full 10 digit number or extension then click the Call button. The Keypad will only change if you have a voicemail, in these cases you will see (#2) shows the Voicemail Indicator icon. The Voicemail Indicator icon will disappear from the Keypad once you move any New voicemail to your Saved or Trash folder.
- Call button to initiate a call
- Voicemail Indicator button to call into your voicemail box
View and edit Speed Dials / BLFs (Busy Lamp Fields) in the Mobile App. Create new Speed Dials and BLFs by clicking the green + icon in the bottom-right corner.
Adding Quickdials
- To create a Speed Dial, enter a name in the Title field and the full 10-digit phone number or extension, then click the check mark in the top-right corner to save.
- To create a BLF, enter a name in the Title field and a valid extension in the Phone Number field. Toggle Busy Lamp Field to enable the BLF function, then click the check mark in the top-right corner to save.
View Portal Contacts and, if permission has been granted, mobile phone contacts as well. Switch between Portal Contacts and mobile contacts by clicking Portal Contacts or Address Book in the top-right corner. Click the magnifying glass to search for a specific contact.
After granting the app permission to view mobile phone contacts, please close out of the app and reopen to load all contacts.
Navigation and call management are now faster than ever with the updated dashboard. Access the Dialer, Call Park, Contacts, Answering Rules, and Caller ID settings directly from the main Dashboard tab. Select preferred outbound Caller IDs from assigned numbers directly within the dashboard. Plus, managing parked calls is simpler with new Call Park filters to view calls by department, site, or across the entire organization.
Send and receive chat and text messages
The blue bubble indicator above the Messages button on the Navigation Bar displays the number of unread messages.
To start a new chat or text message, click the green + icon, enter the full 10-digit number, or select a colleague from the contact list. Click the text bar at the bottom to enter a message. Use the paper clip icon to attach an image. Click the Send button to send the message.
- For more information, please see our Text Messaging Guidelines.
- Only one image can be sent at a time.
Access Call History and voicemails here. Select the Caller ID name/number to redial any numbers in call history.
Have questions or need assistance?
Our Support Team is here to help.
Click HERE to view all contact options and explore additional resources such as our AI Support Agent and searchable Knowledge Base.