Level365 provides support for both technical and operational issues. Multiple contact methods and additional resources are available to ensure quick, effective help. Please use the options below so we can assist in the most efficient way possible.
Support Hours
- Regular Support: Monday-Friday, 8:00 AM to 5:30 PM EST
- After-Hours Help: Available for service-impacting issues
Contact Options
Phone
- Dial 611 from a Level365 extension
- Call 317.810.0024 or 800.590.2568 (press option 1)
Chat
Click the blue chat icon at the bottom left of the of this Help Center page or within the Level365 Web App
- Live Chat: Available Monday-Friday, 8:00 AM to 5:00 PM EST
- AI Support Agent: Available 24/7
Ticket
- Open a Support Request
Replies will come from support@level365.com. Please be sure to check your inbox and spam folder.
If you are not signed in, you will receive a verification email after submitting this form. Your request will not be processed until your email address is verified.
Subscribe for Status Updates
Stay informed about upcoming maintenance and any service-impacting issues by subscribing to the Level365 Status Page. Subscribing ensures you receive notifications whenever there are updates on network status, scheduled maintenance, or incidents that may affect your service.
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