This article explains the New User Activation and Welcome Email process for Level365 services, including how to activate an account, configure a voicemail PIN and password, and complete recommended setup steps.
Welcome to Level365!
Approximately three business days before service begins, an email titled “Your new phone system account” is sent from Level365. This email contains the link to activate the account, create a voicemail PIN, and set a password. Complete the steps promptly to ensure service is ready on day one.
Activate Your Account (Within 72 Hours)
- Open the welcome email and select Complete Setup.
- Follow the prompts to set the web app password and four-digit voicemail PIN.
- If the link has expired, visit app.level365.com and select Resend Activation Email.
Password & PIN Requirements
Password must:
- Be at least 8 characters long
- Include at least one number and one uppercase letter
- Not contain the user's extension number
Level365 password recommendations:
- Use a password of 16 or more characters
- Include uppercase and lowercase letters, numbers, and special characters
- Use a unique password that is not reused elsewhere
- Passwords must never be shared
- See Level365 Password Security Best Practices for additional details.
For additional protection, enabling Multi-Factor Authentication (MFA) or signing in with Single Sign-On (SSO) is strongly recommended.
Voicemail PIN must:
- Be at least 4 digits
- Not use sequential or repetitive digits (for example: 000000,