Strong password security is essential to protecting access to the Level365 platform and preventing unauthorized use. This article outlines Level365 login, password, and account security best practices, explains the risks of compromised user or administrator accounts, and provides guidance on what actions to take if a security compromise is suspected.
Password Best Practices
Passwords are the primary method of protecting user and administrator accounts on the Level365 platform.
- Use strong, unique passwords for each user
- Do not reuse passwords from other services
- Avoid common or easily guessed passwords such as 123456 or password
- Use a combination of uppercase letters, lowercase letters, numbers, and symbols
- Credentials should never be shared
Level365 Password Recommendations
- Minimum of 16 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- At least one special character
Use Single Sign On or Multi Factor Authentication
Single Sign On or Multi Factor Authentication is strongly recommended, particularly for administrator accounts such as Office Manager roles.
SSO and MFA provide an additional layer of protection beyond passwords and help prevent unauthorized access if credentials are compromised.
Administrator Account (Office Manager) Security
Administrator level accounts such as Office Manager roles have broader access within the Level365 platform and require additional safeguards. Compromise of an administrator account may extend impact across the entire organization.
- Limit administrator access to only required users
- Use strong, unique passwords
- Enable SSO or MFA whenever possible
Securing IP Phones
IP phones connected to the Level365 platform function as network devices and should be secured accordingly.
- Keep phones behind a firewall
- Avoid direct public internet exposure
- Report lost or stolen devices immediately
- Contact support if unusual behavior is observed
Why These Practices Are Important
A compromised Level365 user account or device may allow unauthorized parties to:
- Place outbound calls using assigned company numbers
- Generate international or other call charges
- Access call history and call recordings
- Add, delete, or modify user accounts, system settings, or call routing
What To Do If a Compromise Is Suspected
- Stop using the affected account or device
- Contact Level365 Support immediately
- Reset affected passwords
- Notify the IT administrator or team responsible for device and network security
Prompt action helps limit impact and restore system security.
Please Contact Level365 Support with any questions or if assistance is needed reviewing security settings or enabling SSO or MFA.