Frequently Asked Questions (FAQs)

How do I login to the Web App?

Start by browsing to and enter your Login Name and Password. If you are unsure what these are, see the next section for credential reset instructions.

More information can be found in the App Login help article.



How do I reset my account password?

You can self reset your account password and recover your username from the Web App login screen. Simply click the applicable recovery option from the landing screen.

More information can be found in the Forgot Password and Login Name help articles.



How do I reset my Voicemail PIN?

To reset your Voicemail PIN, first login to the Web App. Once you are logged in, click your profile name from the top-right corner and select Profile. At the bottom of the resulting splash screen, input your desired pin in the New PIN field and click Save.



What functions are available in my Voicemail inbox?

Many features are available from within the Voicemail inbox. You can forward messages, fast forward through playing messages, or even send voice messages to other users inboxes.

More information can be found in the Voicemail help article.



Can I have voicemails transcribed to my E-Mail?

Voicemail transcription is a supported and free feature with standard Unified Communication accounts.

To enable this, first login to the Web App. Once logged in, click the Messages button at the top and select the Settings tab. In the Unified Messaging section, select the desired voicemail behavior in the Email Notification drop-down, and select Google Cloud Speech-To-Text from the Voicemail Transcription drop-down. Click Save at the bottom of the page.

For more information, visit the Voicemail Transcription help article.



How do I fax from my E-Mail?

To send faxes via Email, compose a new email and put the phone number of the destination in the To field as part of the Send To address.  The subject line and body of the email will act as a cover page, and any attachments will become the contents of the fax.

More information, including the Send To address, can be found in the How to send a Fax using your email help article.

By default, fax to email uses a whitelist of approved users. If you are not successful in sending via email, please contact Support.



How do I use the Web Phone?

To use the Web Phone Client, first login to the Web App using Google Chrome. In the upper-right corner, click Web Phone Client. Upon first login, Google Chrome will request permissions to access the system's microphone. You must accept this prompt or the Web Phone will not register. Once the Web Phone has launched, you can place and receive calls using your computers speakers and microphone (generally this would be achieved with a headset).


More information can be found in the Web Phone Client help article.



Can I use my mobile device to accept and place calls?

This is possible through the use of our mobile app, Mobile Connect. To get the app, search Level365 in your native app store. Once the application is installed, login to it the same way you would login to the Web App.

More information can be found in the Mobile Connect help article.



Can I setup automated Answering Rules and call flows?

Call flow automation is possible by utilizing Answering Rules and Time Frames. Please visit the help articles for Creating a Time Frame and Answering Rules. If you need assistance setting this up, please contact Support.



How do I make changes due to emergency closure?

Support is always available in case of emergency. In the event of a business disrupting incident, please contact Support.

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