User Guides

Miscellaneous

• Level365 Mobile Connect for iOS User Guide
• Using 933 to Verify Emergency Address
• Enabling Screen Sharing with MacOS
• How to install Level365 Softphone Pro
• Caller ID Showing as Spam
• Click To Call Chrome Plug-in

See all 7 articles

Fax

• Troubleshooting Fax ATA Connections

Phone Use

• Conference Bridge Leader Star Codes
• General Use Star Codes
• Forwarding your extension from your phone using the voice mail tree
• Voice mail **In Depth Guide**
• Voice mail **Quick Guide**
• Call Parking with ***

See all 17 articles

Portal Use

• Desktop Call Control
• How to Enable Voicemail Transcription
• Accessing voicemail through the portal
• Call History
• Using Single Sign On (SSO)
• Robocall and Spam Protection

See all 19 articles

Using Your Desk Phone

• Desk Phone Quick Reference Guides
• Parking a Call

Using the User Web Portal

• Sending Texts/SMS from the portal

Basic User Guide

• Voicemail
• Answering Rules - Call Forwarding, Simultaneous Ring (Sim Ring), Just Ring Extension
• Call Handling
• Time Frames
• Portal Login
• Managing Your 911 Address

Office Manager

• Auto Attendants
• How to Enable Voicemail Transcription for Other Users
• Cradle to Grave

Fax Service

• Fax ATA

FAQ (Frequently Asked Questions)

• Level365 Mobile Connect for Android User Guide
• How to enable notifications in Google Chrome
• Level365 Web Phone Client
• Transferring calls via the portal.