User Guides
User Guides provide step-by-step instructions for using Level365 Unified Communications as a Service (UCaaS) features and functionality. Articles cover common tasks, configuration options, and day-to-day actions to help users navigate the portal and manage their services.
New User Information
Using Your Desk Phone
- Desk Phone Quick Reference Guides
- Yealink Phone Use Guide
- Polycom Phone Use Guide
- Parking a Call
- Feature Star Codes
- Yealink T8 Series – Emergency/Alarm Button Overview
Voicemail Settings & Text Messaging
- Initial Voicemail Setup
- Voicemail Messages Overview
- Accessing voicemail through the portal
- Recording a Voicemail Greeting in the Portal
- Voice mail **In Depth Guide**
- Voice mail **Quick Guide**
Web App Overview & Settings
- ★ Web App Overview
- Using Single Sign On (SSO)
- Utilizing Multi-factor Authentication
- Changing Web App password
- Password Reset
- Changing Personal Settings
Call Forwarding & Call Management
- User Answering Rules
- Working with Time Frames for Answering Rules
- Conference Calls and Conference Bridges
- International Calling Guide
- Call Handling Through the Web App
- Forwarding your extension using the Portal