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  1. Level365 Help Desk
  2. User Guides

User Guides

User Guides for Level365 Unified Communications as a Service (UCaaS)

Miscellaneous

  • Level365 Mobile Connect for iOS User Guide
  • Using 933 to Verify Emergency Address
  • Enabling Screen Sharing with MacOS
  • How to install Level365 Softphone Pro
  • Caller ID Showing as Spam
  • Click To Call Chrome Plug-in
See all 7 articles

Fax

  • Troubleshooting Fax ATA Connections

Phone Use

  • Conference Bridge Leader Star Codes
  • General Use Star Codes
  • Forwarding your extension from your phone using the voice mail tree
  • Voice mail **In Depth Guide**
  • Voice mail **Quick Guide**
  • Call Parking with ***
See all 17 articles

Portal Use

  • Desktop Call Control
  • How to Enable Voicemail Transcription
  • Accessing voicemail through the portal
  • Call History
  • Using Single Sign On (SSO)
  • Robocall and Spam Protection
See all 19 articles

Using Your Desk Phone

  • Desk Phone Quick Reference Guides
  • Parking a Call

Using the User Web Portal

  • Sending Texts/SMS from the portal

Basic User Guide

  • Voicemail
  • Answering Rules - Call Forwarding, Simultaneous Ring (Sim Ring), Just Ring Extension
  • Call Handling
  • Time Frames
  • Portal Login
  • Managing Your 911 Address

Office Manager

  • Auto Attendants
  • How to Enable Voicemail Transcription for Other Users
  • Cradle to Grave

Fax Service

  • Fax ATA

FAQ (Frequently Asked Questions)

  • Level365 Mobile Connect for Android User Guide
  • How to enable notifications in Google Chrome
  • Level365 Web Phone Client
  • Transferring calls via the portal.

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