User Guides

Using Your Desk Phone

• Desk Phone Quick Reference Guides
• Parking a Call

Using the User Web Portal

• Sending Texts/SMS from the portal
• Desktop Call Control

Basic User Guide

• Voicemail
• Answering Rules - Call Forwarding, Simultaneous Ring (Sim Ring), Just Ring Extension
• Call History
• Call Handling
• Time Frames
• Changing Personal Settings

See all 12 articles

Office Manager

• Call History
• Auto Attendants
• Copying Voicemails to Multiple Extensions
• How to Enable Voicemail Transcription for Other Users
• Provisioning a Phone using the Portal
• Cradle to Grave

Fax Service

• Fax to Email
• Fax ATA

FAQ (Frequently Asked Questions)

• Zoiper set up for Windows
• Level365 Mobile Connect for Android User Guide
• How to enable notifications in Google Chrome
• Level365 Web Phone Client
• Transferring calls via the portal.

Portal Use

• How to Enable Voicemail Transcription
• Using Analytics
• Video Collaboration
• Using Single Sign On (SSO)
• Utilizing Chat Within The Portal
• Utilizing Multi-factor Authentication

See all 16 articles

Phone Use

• Yealink Wireless Headset Adapter
• Yealink Wireless Headset Adapter
• Conference Bridge Leader Star Codes
• Forwarding your extension from your phone using the voice mail tree
• Voice mail **In Depth Guide**
• Voice mail **Quick Guide**

See all 14 articles

Miscellaneous

• ★ Installing Level365 Mobile Connect
• Level365 Mobile Connect for iOS User Guide
• Using 933 to Verify Emergency Address
• Caller ID Showing as Spam