Polycom Phone Use Guide

Do one of the following:

• Pick up the handset, press the Speakerphone or Headset key, enter the phone number, and press Send. 
• Enter the phone number or extension, and pick up the handset, or press the Speakerphone or Headset key. 
• Select New Call, enter the phone number, and press Send.

Do one of the following:

• To answer with the speakerphone, press the Speakerphone key or Answer soft key. 
• To answer with the handset, pick up the handset. 
• To answer with a headset, press the Headset key. 

To end an active call:

• Replace the handset in the cradle, press the Speakerphone or Headset  key, or press the End Call soft key. 

To end a held call:

1. Highlight the held call and press Resume. 
2. Press End Call. 

You can have multiple calls on hold at any time. 

• Press the Hold key or select Hold during a call.

You can view or resume a held call at any time.

1. Press the Hold key again, corresponding line key or Resume. If multiple calls are placed on hold, select the desired call first.

To initiate a conference call:

1. Call a contact. 
2. Press the More soft key and select Conference. The active call is placed on hold.
3. Call your next contact. 
4. When your contact answers, press the More soft key and select Conference. 

To join two active calls into a conference call:

• On the Calls screen, press the More soft key and select Join. 

 To transfer a call:

1. During a call do one of the following:
   • Press the Transfer soft key to do a consultative transfer 
   • Press and hold the Transfer soft key to do a blind transfer.
2. Dial a number or choose a contact. If you chose Blind, the call is transferred immediately.
3. If you choose Consultative, press the Transfer soft key after speaking with your contact. 

The Home Screen displays messages, settings, and information. Available at any time. 

To access the home screen, press the Home button.

To listen to voicemail:

• Press the Messages button and pick up the handset. 
• Follow the voice prompts. 

To listen to voicemail from Home Screen:

1. Select Messages. 
2. Select Message Center > Select. 
3. Follow the prompts. 

To view recently placed, received, or missed calls:

1. Press the Home key.
2. Select Directories from the home menu.
3. Select Recent Calls.

To view the contact directory:

1. Press the Home key.
2. Select Directories.
3. Select Contact Directory.

Parking places a call “on hold” on a virtual line that can be retrieved from any phone within the system:

1. While on an active call, press the designated park line button on your phone. Once you park a call, the park line button should illuminate in red. 
2. Anyone within your organization can now retrieve the parked call by pressing the designated call park line button, or by dialing the extension of the parked call. 

To enable or disable Do Not Disturb:

• On the Home Screen, select DND.