The "Parking a Call" article on Level365's Help Desk explains how to place a caller on hold, allowing any office phone to retrieve the call. To park a call, press a designated park line button (typically labeled 700 or 701), which will illuminate red. Any user can retrieve the call by pressing the illuminated button or dialing the park line number. If a call remains parked for over two minutes, it will ring back to the original phone with a distinctive ringtone.
When a call is parked, the caller will hear your company's hold music. To adjust your company's hold music, please refer to this knowledge base article: Customizing Hold Music.
In order to park a call, you will first need an active phone call on your phone.
Press one of the designated park line buttons on your phone. This will place the call in park. The park line button you selected will illuminate red indicating a call has been parked.
Typically, the park line buttons are 700 and 701. They are usually located on the left-hand side of the phone display.
Once a call is parked, anyone can pick that call up by either pressing the pre-programmed park button (the button will be illuminated in red), or by dialing the park line number (e.g. 700) and pressing send.
Calls parked for longer than 2 minutes (default timer), will ring back to the original phone that placed the call on park. These calls ringing back from park will have a distinctive ring tone allowing you to easily identify them from a normal incoming call.
If you do not have park line buttons programmed on your phone, please contact Level365 Support.