Call Parking is a feature that allows a caller to be put on hold while allowing any phone within your office to retrieve it.
When a call is parked, the caller will hear your company's hold music. To adjust your company's hold music, please refer to this knowledge base article: Customizing Hold Music.
In order to park a call, you will first need an active phone call on your phone.
Press one of the designated park line buttons on your phone. This will place the call in park. The park line button you selected will illuminate red indicating a call has been parked.
Typically, the park line buttons are 700 and 701. They are usually located on the left-hand side of the phone display.
Once a call is parked, anyone can pick that call up by either pressing the pre-programmed park button (the button will be illuminated in red), or by dialing the park line number (e.g. 700) and pressing send.
Calls parked for longer than 2 minutes (default timer), will ring back to the original phone that placed the call on park. These calls ringing back from park will have a distinctive ring tone allowing you to easily identify them from a normal incoming call.
If you do not have park line buttons programmed on your phone, please contact Level365 Support.