Verifying the primary email address on a Level365 web portal account helps keep the account secure and enables full access to it. A prompt to verify the email address appears on the first login to the web portal. Verification can also be completed from the Security tab.
Accessing the Security Tab
- Log in to the web portal at app.level365.com.
- In the upper-right corner of the web portal, select the user name (shown with the extension number).
- Select Profile.
- Select the Security tab.
An Office Manager (administrator) can also access these settings for a user through that user's settings.
Checking the Email Status
On the Security tab, a label next to the Primary Email field shows whether the address is verified.
If the label reads Verified, no further steps are needed.
If the label reads Unverified, complete the steps in Verifying the Email Address below.
Verifying the Email Address
- On the Security tab, select Send Verification below the Primary Email field.
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Open the verification email sent to the primary email address and select Verify Email Address. If the button doesn't work, copy the link shown below the button in the email and paste it into a browser.
Some email security programs scan links in incoming email, which can break the verification link. Level365 cannot resolve this. If an error appears, contact the organization's IT administrator or IT provider to whitelist email from no-reply@level365.com.
- A confirmation page opens stating the email is verified. No further steps are needed, and the page can be closed.
If the primary email address is changed, the new address must be verified. Repeat the steps in Verifying the Email Address for the new address.