The Security tab in the Level365 web portal holds a user's login, email address, single sign-on, two-factor authentication, password and voicemail PIN settings. This article also covers setting up two-factor authentication and signing in with single sign-on.
Accessing Security Settings
- Log in to the web portal at app.level365.com.
- In the upper-right corner of the web portal, select the user name (shown with the extension number).
- Select Profile.
- Select the Security tab.
Security Tab
Select Save to apply changes or Cancel to discard them. The current password must be entered to save changes to email addresses or security settings.
Single sign-on and two-factor authentication are optional for standard users. Either can be made mandatory for the entire organization. To require single sign-on or two-factor authentication, contact Level365 Support.
| Setting | Description |
|---|---|
| Login Name | The user's login for the portal. This can't be changed. |
| Primary Email | The main email address on the account. A Verified or Unverified label appears next to the address. For steps to verify it, see Verifying the Email Address. |
| Additional Email(s) | Other email addresses associated with the account. Select the plus icon to add another address. |
| Single Sign-On |
Select Connect Google or Connect Microsoft to sign in with a Google or Microsoft account. Newly connected accounts are added as additional email addresses. When single sign-on is connected, a Google or Microsoft icon appears at the right side of the Primary Email field. To disconnect single sign-on, select the icon, then select Disconnect SSO. For sign-in steps, see Signing In with Single Sign-On. |
| Two-Factor Authentication |
Select Set Up Authenticator to require a code from an authenticator app at sign-in. An authenticator app is required to use this feature. For setup steps, see Setting Up Two-Factor Authentication. Applies only when signing in with the login name and password. When signing in with single sign-on, Level365 two-factor authentication is skipped and the multi-factor authentication settings on the Google or Microsoft account apply instead. |
| New Password / Confirm New Password | Changes the account password. Minimum 8 characters, at least one capital letter and one number, and can't contain the extension number. Changing the password signs the user out of all devices. |
| Current Password | Required to save changes to email addresses or security settings. If the current password is unknown, see Forgot Password or Login Name. |
| Voicemail PIN | The PIN used to access voicemail. Minimum 4 digits, numbers only, and can't contain the extension number. |
Setting Up Two-Factor Authentication
Two-factor authentication (also called multi-factor authentication or MFA) requires both the password and a time-based code from an authenticator app, such as Google Authenticator, at sign-in.
- Install an authenticator app on a mobile device.
- On the Security tab, select Set Up Authenticator. A QR code appears.
- In the authenticator app, add a new account and scan the QR code shown in the web portal.
- Enter the current password in the Current Password field before entering the code. Authenticator codes expire quickly, so entering the password first keeps the code from expiring during setup.
- Enter the code from the authenticator app.
- Select Save.
Signing In with Single Sign-On
After a Google or Microsoft account is connected on the Security tab, it can be used to sign in to the web portal.
- Go to app.level365.com and select the Google or Microsoft sign-in option.
- Enter the Google or Microsoft email address and password when prompted.
- If multi-factor authentication is enabled on the Google or Microsoft account, complete that step. This may be a code sent to a mobile device, an authenticator app or another method set by the organization.
- If the email address is associated with more than one Level365 account, select the account to sign in to, then select Continue.