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Managing 911 Emergency Address Settings and Location Prompts

Updated

The emergency address is the location sent to emergency services when a user dials 911. Users who change locations often can set their own emergency address from the Profile tab in the web portal or from the emergency address prompt (Enhanced 911 pop-up) that appears at login.

Setting the Emergency Address on the Profile Tab

  1. Log in to the web portal at app.level365.com.
  2. In the upper-right corner of the web portal, select the user name (shown with the extension number).
  3. Select Profile. The Profile tab opens by default.
  4. Under Caller ID Information, select a location from the Emergency Address dropdown. The full address of the selected location appears below the dropdown.
  5. To add building details such as a floor, suite or door number, select Add location description.
  6. Select Save.
Profile tab showing the Emergency Address dropdown and Add location description link under Caller ID Information

For all settings on the Profile tab, see User Profile and Caller ID Settings.

Emergency Address Prompt

The emergency address prompt first appears at the user's first login after an emergency address and endpoint are configured. It asks the user to set a unique emergency location or confirm that the assigned default is correct. The prompt also appears when the user logs in to the web portal from a different IP address than the last login.

Selecting Do Not Show Again stops the prompt in that web browser only. The setting is stored in the browser's cookies and cache, so the prompt appears again only if a different browser is used or the cookies and cache are cleared. Level365 can't turn the prompt back on for a user who selected Do Not Show Again.

The domain address displays by default. To change it, select Set address.

Emergency address prompt showing the default domain address and the Set address option

From the prompt, the user can create a new address, select an existing domain address, or select a personal address created previously. Selecting an address shows the full address so the correct one for the current location can be chosen.

List of domain and personal addresses in the emergency address prompt

Creating a New Address

  1. Enter the full address. Use the Location field for building details, such as a door number or floor.
  2. Select Validate. The address may be standardized, for example "Avenue" changed to "Ave" or the full ZIP code added.
  3. Select Save.
New address form with street, city, state, ZIP code and Location fields

After validation, the address appears similar to the following example.

Validated address with standardized formatting

911 configuration and address details directly affect emergency response accuracy. For questions about setup, contact Level365 Support.

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