To set up your Level365 voicemail greeting, you can either:
- Phone Setup: Press the "Message" button on your handset or dial 5001 via the Level365 Mobile Connect app. Enter your voicemail PIN, then follow prompts to record your name and greeting.
- Portal Setup: Log into app.level365.com, navigate to Messages > Settings > Greetings, and manage your voicemail greeting by recording via phone, uploading a .wav or .mp3 file, or using text-to-speech.
Phone Setup
To setup your initial greeting, log into your voicemail from the phone by picking up the handset and pressing the message button (this can be labeled "Message" or with an envelope icon). Or, if you are doing this from the Level365 Mobile Connect app, place a call to 5001.
Enter your voicemail PIN followed by the pound key.
You will be prompted to record your name first. This is what will play when utilizing the dial by directory feature.
After recording your name, you will be prompted to record your voicemail greeting.
Portal Setup
Start by browsing to the Portal at https://app.level365.com and logging in with your credentials.
Click the Messages button.
Select the Settings tab.
In the Greetings section click the Manage button for Voicemail Greeting.
From this menu you can choose to utilize text-to-speech, upload a pre-recorded .wav or .mp3 file to use as your greeting, or record one by calling a phone.
For more information on utilizing Text-To-Speech, see the Text-To-Speech article.
To upload, ensure the upload radio button is selected and click Browse.
Select the .wav or .mp3 file from your computer.
Click Upload.
To record a new greeting, ensure the record radio button is selected.
In the "Call me at" field, you can enter an external number or an extension.
Enter a name for your greeting. (This name is only visible to you and will not impact your recording.)
Click call. The number specified will ring and prompt for a greeting.
The greeting will now appear in the "Manage Greetings" list.
Click Done. If this is the only greeting in your account, the system will choose it by default.