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Web App Overview

Avatar Amanda Nemeth
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The Level365 Web App is your central hub for managing calls, voicemail, contacts, and personal settings. This guide covers everything you need to get started, including how to log in for the first time, navigate the main dashboard, and use key features to streamline your daily communications. Whether you’re in the office or working remotely, the Web App gives you quick access to the tools you need to stay connected and productive.

 

Google Chrome is the recommended and supported browser for all Level365 applications. Other browsers may prevent certain features from working correctly, may cause displayed information to be incomplete or delayed, and may not update data in a timely manner. Please keep this in mind if not using the Chrome web browser.

Logging Into the Level365 Web App

  1. Go to: app.level365.com
  2. Enter your Login Name and Password.
    • Your login name is typically your extension number followed by @ your company domain (example: 1001@abc-company.com).
    • New users will receive a Welcome Email that includes their login name and a link to set up their password and voicemail PIN.
  3. Click Sign In.
  4. If using Single Sign-On (SSO):
    • Select your SSO method from the list.
  5. Forgot your login name or password?
    • Click Forgot Login Name or Forgot Password on the login page and follow the prompts.

Web App Navigation

Use the top menu to move between these core sections:

You may select different pages by clicking on the main buttons at the top of the page.
Messages – Manage voicemail and listen to messages (click to expand)
  • Play back new voicemail messages
  • Forward, download, save, or delete voicemails
  • Click to call back directly from the message list
Contacts – Access organization and personal contacts (Click to Expand)
Contacts.
  • Directory view for all organization extensions
  • Store and access your personal contacts for quick dialing.
Answering Rules – Define how incoming calls are handled (Click to Expand)
Answering Rules.
  • Create rules such as “Forward to Mobile,” “Simultaneous Ring,” or “Persistent Voicemail”
  • Customize how calls are handled based on your availability or schedule

For more information on Answering Rules, please click HERE.

Time Frames – Set schedules like “After Hours” or “Lunch” to apply rules automatically (Click to Expand)
Time Frames.
  • Set time-based schedules (e.g., “Weekdays,” “Evenings,” “Holidays”)
  • Apply answering rules to those time frames for automation

For more information on Time Frames, please click HERE.

Phones – View devices assigned to your account (Click to Expand)
Phones.
  • View your desk phones, softphones, and other devices
  • Confirm device assignments and monitor active devices

For more information and to access the Phone User Guides, click HERE.

Music on Hold – Upload and manage hold music files (Click to Expand)
  • Upload your own audio files as hold music
  • The system plays default hold music if no files are uploaded

For more information on Music on Hold, click HERE.

Call History – Check call logs in 31 day increments with filters by date, caller, or type (Click to Expand)
  • Track inbound and outbound calls, to and from extensions
  • Filter results by date range, caller ID, or call direction

For more information on Call History, please click HERE.

Troubleshooting & Support

Need help finding features or unable to log in?

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