Portal Login Page
You can now reset your password, as well as request your username, from the Portal login page. You can also set up your voicemail PIN and portal password if you're a new user.
1. Forgot Password
To reset your password, you will need to enter your Login Name in the field. You will be emailed a reset link to the email address associated with the user. If you do not know your Login Name, select the Forgot Login Name link.
In order to reset your password, you must have an email address associated with your account. If you do not, please contact Support.
Password Requirements include a minimum of 8 characters, a minimum of 1 capital letter, and a minimum of 1 number.
2. Forgot Login Name
If you are unsure of what your Login Name is, enter your email address (and optionally, extension number) and an email will be sent to you detailing your Login Name.
If your email address is associated with multiple extensions (for example, your extension and a general voicemail box, you must enter your Extension.
3. Are you a new user?
If you are a new user to the platform, or have never logged in to the Portal before, the New User option will email you a link which will then let you complete the setup process. This process includes defining your voicemail PIN and Portal password.
In order to set up your account, you must have an email address associated with your account. If you do not, please contact Support.
Password Requirements include a minimum of 8 characters, a minimum of 1 capital letter, and a minimum of 1 number.
