If your phone displays “No Service” or appears offline, there are a few simple steps you can take to quickly identify and resolve the issue. This guide will walk you through basic checks to rule out common problems related to power, network connectivity, or device settings. Follow the steps below to help get your phone back online. If you continue to experience issues, the Level365 support team is here to help.
1. Check the connected cables. Be sure they are securely seated into the connection on the device. Images of the ports used by your device are found under the appropriate manufacturers menu below.
2. Verify the IP address on the phones. This can be done in the following manner:
1. Be sure your device is connected to the network. The following image is a visual representation of the ports on the back of your device. Be sure your network cable is securely attached to the port labeled in white.
Note the network connection labeled with a laptop above it is a passthrough network connection for your workstation/laptop.
3. Press the Menu Key
4. Select Status or press 2 on the device
5. Select Network or press 2 on the device
6. Select Network or press 2 on the device
7. Select TCP/IP Parameters or press 1
If you device is missing an IP address, please reach out to your network administrator or contact Level365 Support
1. Be sure your device is connected to the network. The following image is a visual representation of the ports on the back of your device. Be sure your network cable is securely attached to the port labeled in white.
Note the network connection labeled "PC" is a passthrough network connection for your workstation/laptop.
2.Press the Menu button on your phone
3. Using the arrow keys, please select Status
4. The IP address will be listed on this page under "IPv4".
If you device is missing an IP address, please reach out to your network administrator or contact Level365 Support
3. Try moving the phone to a location with a working device. Simply disconnect the cables on the working device and attach them to the troublesome phone. If the device boots up and comes online, reach out to your network admin to verify the originating connection is active.
4. Check other devices. If multiple devices are offline, please reach out to Level365's support - HERE.