Clients transitioning to Level365 may be able to re-use existing IP phones and third-party devices. This article outlines supported hardware, compatibility requirements, and the steps necessary to evaluate and prepare devices for use on the Level365 platform.
Supported Devices
Level365 supports a variety of standard SIP-compatible IP phones and select third-party hardware. Common supported devices include:
- Yealink, Polycom, and Grandstream IP phones (running SIP firmware)
- Algo paging, alerting, and intercom devices
- Select ATA adapters
To be considered a supported device, the phone must:
- Be included in Level365’s provisioning system and accept configuration settings via auto-provisioning methods
- Support Level365’s Button Builder interface for assigning line keys, BLFs, and other features
- Receive ongoing firmware updates and security patches managed by Level365
Using a supported device ensures smoother integration, faster onboarding, and ongoing system compatibility.
Client Responsibilities
To evaluate whether your existing phones can be used with Level365, please provide the following information to your sales or onboarding representative:
- Make and model of at least two IP phones
- MAC address of each device
- Current provider or phone system currently in use
- Whether the devices are branded or previously provisioned by another provider (e.g., 8x8, Verizon)
Important: Clients are required to provide at least one physical telephone to Level365 for compatibility testing prior to implementation. This process helps ensure proper configuration, verifies device functionality, and reduces the risk of deployment delays or failures.
Third-Party Devices
Clients may choose to manually register third-party SIP devices that fall outside of Level365’s supported catalog. However, it’s important to note:
- Functionality, performance, and security are not guaranteed
- Level365 does not provide setup or troubleshooting support for unsupported third-party devices
- Configuration and long-term maintenance are the sole responsibility of the partner or end user
Unsupported or Limited-Support Devices
Certain devices may be incompatible with the Level365 platform due to proprietary restrictions, firmware limitations, or lack of SIP support. These include:
- Carrier-branded phones, such as those from 8x8, RingCentral, Verizon, or Comcast VoiceEdge
- Microsoft Teams-native devices that do not support standard SIP registration
- Obsolete IP phone models that no longer receive firmware or security updates
- Devices locked to a previous provider’s provisioning system
For assistance or additional questions, please contact our support team at support.level365.com or reach out to your assigned Level365 sales representative.