The Initial Voicemail Setup process ensures that callers hear the correct name and greeting when reaching a voicemail box. This guide explains how to set up voicemail for the first time using either a desk phone or the Level365 Web App, including recording a name, creating or uploading a greeting, and managing greeting options. Completing these steps helps create a professional caller experience and ensures voicemail is ready to use from day one.
Set Up via Phone
- Press the Message button on your desk phone (sometimes labeled with an envelope icon), or dial 5001 from your Level365 extension.
- Enter your voicemail PIN followed by #.
- Record your spoken namethis is used for directory and caller ID features.
- Follow prompts to record your custom voicemail greeting.
- Once recorded, the greeting is saved and used by default (if only one exists).
Set Up via Level365 Web App
- Log in at app.level365.com.
- For more information on getting logged into the web app, click HERE
- Go to Messages → Settings → Greetings, then click Manage under Voicemail Greeting.
- Choose one of the following options:
- Text-to-Speech: Type your greeting and let the system generate audio (click to expand)
- (folded section with instructions)
- Upload: Select and upload a .wav or .mp3 file. (click to expand)
- (folded section with instructions)
- Record: Receive a call to record via telephone. (click to expand)
- (folded section with instructions)
- Text-to-Speech: Type your greeting and let the system generate audio (click to expand)
- The new greeting will appear in your list—if it’s the only one, it becomes the default.
- Click Done to finalize
Helpful Reminders
- Record clearly and speak at a normal pace to ensure readability.
- Use professional language and include relevant details (e.g., name, company, expected return time).
- Label your greetings descriptively if using multiple versions (e.g., “Vacation,” “Afternoon”).
- Only the active greeting will be heard by callers unless you change it.
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