Supported Microsoft Licenses for Teams Connector

NOTE:The MS Teams Connector (MTC) requires each Microsoft User and the Global Administrator to have a Microsoft User License and a Microsoft Phone System License. We have linked the Product Names and their corresponding SKUs for reference.

Group A

Group A includes the majority of use cases.

Each Microsoft User and the Global Admin require:

  • A Microsoft User license
  • A Phone System add-on license
  • If using BUSINESS_VOICE_MED2 then you will need to remove the calling plan.

Microsoft User Licenses

User SKUs

Product Name

User License Types

SPB

MICROSOFT 365 BUSINESS PREMIUM

Small Business

O365_BUSINESS_PREMIUM

OFFICE 365 BUSINESS PREMIUM

Small Business

SMB_BUSINESS_PREMIUM

MICROSOFT 365 BUSINESS STANDARD

Small Business

O365_BUSINESS_ESSENTIALS

MICROSOFT 365 BUSINESS BASIC

Small Business

SMB_BUSINESS_ESSENTIALS

MICROSOFT 365 BUSINESS BASIC

Small Business

STANDARDPACK

OFFICE 365 E1

Enterprise

STANDARDWOFFPACK

OFFICE 365 ENTERPRISE E2

Enterprise

SPE_E3

MICROSOFT 365 E3

Enterprise

ENTERPRISEPACK

OFFICE 365 E3

Enterprise

DEVELOPERPACK

OFFICE 365 ENTERPRISE E3 DEVELOPER PACK

Enterprise

ENTERPRISEWITHSCAL

OFFICE 365 ENTERPRISE E4

Enterprise

SPE_F1

MICROSOFT 365 F3

Enterprise

M365_F1

MICROSOFT 365 F1

Enterprise

DESKLESSPACK

OFFICE 365 F1

Enterprise

M365EDU_A1

MICROSOFT 365 A1

Education

M365EDU_A3_FACULTY

MICROSOFT 365 A3 FOR FACULTY

Education

M365EDU_A3_STUDENT

MICROSOFT 365 A3 FOR STUDENTS

Education

Phone System Add-ons

User SKUs

Product Name

User License Types

MCOEV

Phone System OR Microsoft Communications Online

Add On SKU

BUSINESS_VOICE_MED2*

Microsoft Business Voice (including Calling Plan)

Add On SKU


BUSINESS_VOICE_DIRECTROUTING_MED

Microsoft Business Voice (without Calling Plan)

Add On SKU

BUSINESS_VOICE_DIRECTROUTING

Microsoft Business Voice (without Calling Plan)

Add On SKU

MCOEV_FACULTY

Microsoft Phone System for Education

Add On SKU

MCOCAP

Common Area Phone

Add On SKU

*If using BUSINESS_VOICE_MED2 then you will need to remove the calling plan.

Group B

Group B includes fewer use cases.

Each Microsoft User and the Global Admin require:

  • A Microsoft User License with included Phone System
  • There is no need to purchase an add-on phone system since it is included in E5 licenses.

Microsoft User Licenses

User SKUs

Product Name

SPE_E5

MICROSOFT 365 E5

ENTERPRISEPREMIUM

OFFICE 365 ENTERPRISE E5

ENTERPRISEPREMIUM_NOPSTNCONF

OFFICE 365 ENTERPRISE E5 WITHOUT AUDIO CONFERENCING

M365EDU_A5_STUDENT

MICROSOFT 365 A5 FOR STUDENTS

M365EDU_A5_FACULTY

MICROSOFT 365 A5 FOR FACULTY

ENTERPRISEPREMIUM_STUDENT

MICROSOFT 365 A5 FOR STUDENTS

ENTERPRISEPREMIUM_FACULTY

MICROSOFT 365 A5 FOR FACULTY

Minimum License Requirements

Whether you select Group A or Group B You NEED a minimum of 2.

  1. One must be assigned to the Global Administrator
  2. One must be available (unassigned). This will be assigned at a later stage to a TMC created test user which is required for setup. The grouping can be unassigned two hours after the Direct Routing setup, but the test user must remain.

License Recommendations

  1. Once you have set up Direct Routing you can recoup the User and Phone System license assigned to the test user in Microsoft Admin>Users.
  2. Once the full setup is complete you can recoup the User and Phone System license assigned to the Global Admin if you do not need it there.

Microsoft Licensing is complicated and prone to change.

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