NOTE:The MS Teams Connector (MTC) requires each Microsoft User and the Global Administrator to have a Microsoft User License and a Microsoft Phone System License. We have linked the Product Names and their corresponding SKUs for reference.
Group A
Group A includes the majority of use cases.
Each Microsoft User and the Global Admin require:
- A Microsoft User license
- A Phone System add-on license
- If using BUSINESS_VOICE_MED2 then you will need to remove the calling plan.
Microsoft User Licenses
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Phone System Add-ons
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*If using BUSINESS_VOICE_MED2 then you will need to remove the calling plan.
Group B
Group B includes fewer use cases.
Each Microsoft User and the Global Admin require:
- A Microsoft User License with included Phone System
- There is no need to purchase an add-on phone system since it is included in E5 licenses.
Microsoft User Licenses
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Minimum License Requirements
Whether you select Group A or Group B You NEED a minimum of 2.
- One must be assigned to the Global Administrator
- One must be available (unassigned). This will be assigned at a later stage to a TMC created test user which is required for setup. The grouping can be unassigned two hours after the Direct Routing setup, but the test user must remain.
License Recommendations
- Once you have set up Direct Routing you can recoup the User and Phone System license assigned to the test user in Microsoft Admin>Users.
- Once the full setup is complete you can recoup the User and Phone System license assigned to the Global Admin if you do not need it there.
Microsoft Licensing is complicated and prone to change.