Level365 offers multiple faxing solutions to meet a variety of business needs from fully digital workflows to traditional fax machine integration. This page provides an overview of available faxing methods, step-by-step instructions for sending and receiving faxes, and guidance on troubleshooting common issues.
Level365 Fax Services
Level365 supports the following faxing options
- Fax ATA (Analog Telephone Adapter): For customers who still use traditional fax machines or multifunction copiers, a Fax ATA device allows you to send and receive faxes over the internet while maintaining a familiar faxing experience.
- Fax via Email: Send faxes directly from your email client using a simple address format.
- Fax via Web App (Portal): Upload and send faxes securely through the Level365 Web App.
- Fax to Server Service: Delivers inbound faxes directly to a designated folder on the client’s server or shared network location. Faxes are saved as digital files, allowing for easy access, storage, and distribution without the need for a physical fax machine. Note: Fax to Server is for inbound faxing only. An additional service, such as a Fax ATA or Fax to Email, is required for outbound faxing.
Faxing Guides
Security and Compliance
- Fax via Email may not meet HIPAA compliance standards, as messages are delivered to unencrypted email inboxes.
- Fax via Web App and the Fax ATA utilize secure HTTPS encryption between devices and Level365 servers, making them more appropriate for environments that require encrypted communication.
For additional information on HIPAA compliance, refer to the following resources:
For assistance or to request guidance on selecting a suitable faxing method, contact Level365 Support.