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VoiceIQ - User Guide

Avatar Amanda Nemeth
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Overview

Level365's VoiceIQ is a browser-based tool for reviewing call recordings, searchable transcripts, and AI-generated insights. It helps users quickly find key moments, capture call notes, and identify action items without replaying entire calls. The app features a performance-optimized dashboard, interactive transcripts that sync with audio playback, and AI summaries that highlight the purpose, outcomes, and follow-ups from each conversation.

Compatibility

VoiceIQ is currently optimized for desktop use only and is not designed for mobile devices..

 

Getting Started

Logging In

  1. Navigate to https://voiceiq.level365.com/login
  2. Enter your Login Name and Password
  3. Click Login to access the application
  4. If you've previously logged in, you may see a "Continue as [your email]" option

Forgot your credentials?

  • Use the "Forgot login name" link to recover your username
  • Use the "Forgot password" link to reset your password
  • After resetting credentials, return to https://voiceiq.level365.com/login

 

Calls Dashboard

Overview

The Calls Dashboard is your main hub for viewing and managing call recordings. It displays a personalized greeting and comprehensive list of all available calls.

Call List Features

Call Information Display (Click to Expand)
  • Call Direction: Visual indicator showing inbound/outbound calls
  • Participants: Shows who called whom (From → To)
  • Date & Time: When the call occurred
  • Duration: Length of the call
  • Phone Numbers: Complete from/to number information
  • Location: Call site and department information
  • Status Indicators:
    • Recording available: blue speaker icon
    • Transcript available: purple document icon
Performance Features (Click to Expand)
  • Infinite Scroll: Automatically loads more calls as you scroll
  • Virtual Scrolling: Smooth performance even with thousands of calls
  • Smart Loading: Loads calls on-demand for optimal speed
Accessing Call Details (Click to Expand)
  • Click any call in the list to view detailed information, transcript, and audio playback

 

 

Call Details & Transcript Interaction

Layout (Click to Expand)

When viewing a call, you'll see a two-column layout:

  • Left Column: Interactive transcript
  • Right Column: AI-powered insights and analysis

Audio Playback Controls

  • Play/Pause: Standard audio controls
  • Scrubbing: Click and drag to jump to specific parts of the recording
  • Duration Display: Shows current time and total call length
  • Speed Control: Adjust playback speed as needed
Interactive Transcript Features (Click to Expand)

Basic Interaction

  • Click any word in the transcript to jump to that exact moment in the audio
  • Auto-scroll: The transcript automatically follows audio playback (podcast-style)
  • Speaker Identification: Clear visual separation between different speakers
  • Timestamp Accuracy: Each word is precisely timed to the audio

Search Functionality

  • Keyboard Shortcut: Press Cmd+F (Mac) or Ctrl+F (Windows/Linux) to open search
  • Real-time Search: Results appear as you type
  • Multi-word Search: Search for phrases and full sentences
  • Search Navigation:
    • Press Enter to go to next match
    • Press Shift+Enter to go to previous match
    • Use the up/down arrows in the search interface
    • Results counter shows "X of Y matches"

Auto-Scroll Behavior

  • Automatic Following: Transcript scrolls to follow the currently playing audio
  • Manual Override: Scrolling manually temporarily disables auto-scroll
  • Resume Auto-Scroll: Click the "Resume auto-scroll" button that appears when disabled
  • Smart Positioning: Keeps current word positioned optimally in your viewport

Copy & Paste

  • Smart Formatting: When you copy text from the transcript, it automatically includes:
    • Speaker labels
    • Proper formatting
    • Call context information
  • Standard Copy: Use Cmd+C (Mac) or Ctrl+C (Windows/Linux) as normal

Visual Indicators

  • Current Word: Highlighted in blue as audio plays
  • Search Matches: Light blue background for all matches
  • Active Search: Dark blue background for currently selected match
  • Speaker Avatars: Visual distinction between different speakers
  • Clickable Words: Hover effect shows words are interactive
Advanced Features (Click to Expand)

Header Collapse

  • Smart Headers: Call header and transcript title automatically collapse when scrolling down
  • Scroll to Top: Click the up arrow button when headers are collapsed
  • More Screen Space: Collapsed view maximizes transcript visibility

AI Overview

The right column provides AI-generated insights including:

  • Reason for Call: Why the call was initiated
  • Call Notes: Key points and outcomes
  • Action Items: Tasks and follow-ups identified

Settings

Access user settings and preferences through the settings icon in the sidebar:

  • Account Information: View your profile details
  • Logout: Securely sign out of the application

 

Tips for Best Experience

Transcript Navigation

  • Use search for specific topics: Instead of scrolling through long transcripts, search for keywords
  • Click words for precision: More accurate than trying to scrub audio to exact moments
  • Let auto-scroll work: Don't fight the auto-scroll - it's designed to enhance your listening experience
  • Resume auto-scroll after manual navigation: Use the resume button to get back in sync

Audio Playback

  • Seek by clicking transcript words: More precise than audio scrubbing
  • Use playback speed: Adjust speed based on your analysis needs
  • Take advantage of precise timing: Every word is accurately timestamped

 

Support

For additional help or to report issues email voiceiq@level365.com

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