This section outlines the standard process for handling incoming and outgoing calls to ensure a consistent, professional, and customer-focused experience.

• ★ Call Forwarding to an External Number (User, DID, or Auto Attendant)
• Routing DIDs Using Timeframes
• Phone Number Treatments
• Viewing external phone numbers (DIDs)
• Adding/Editing Agents in a Call Queue
• Customizing Organization Music On Hold Settings