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Level365 Help Desk
Call Center & Call Handling
Call Handling
Call Handling
This section outlines the standard process for handling incoming and outgoing calls to ensure a consistent, professional, and customer-focused experience.
Routing DIDs Using Timeframes
Phone Number Treatments
Viewing external phone numbers (DIDs)
Adding/Editing Agents in a Call Queue
Customizing Organization Music On Hold Settings
Call Forwarding to an External Number (User, DID, or Auto Attendant)
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answering rules, time frames, softphone