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Level365 Help Desk
Call Center & Call Handling
Call Handling
Call Handling
This section outlines the standard process for handling incoming and outgoing calls to ensure a consistent, professional, and customer-focused experience.
Routing DIDs Using Timeframes
Phone Number Treatments
Viewing external phone numbers (DIDs)
Customizing Organization Music On Hold Settings
Call Forwarding to an External Number (User, DID, or Auto Attendant)
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answering rules, time frames, softphone