Level365 Support is available Monday–Friday, 8:00 AM–5:00 PM EST by phone, chat, and ticket, with after-hours support for service-impacting issues.
Contact Options
Call
- Dial 611 from a Level365 extension
- Call 317.810.0024 or 800.590.2568 (select Option 1)
After-Hours Help
After-hours support is available for service-impacting issues, such as a service outage or a business-critical problem. Emergency voicemails are returned within one hour. To request emergency support:
- Call 317.810.0024.
- Select Option 1 for Support.
- Select Option 2.
- Leave a voicemail for the on-call team.
Chat
Click the blue chat icon at the bottom left of this Help Center page or within the Level365 Web App.
- Live Chat: Available Monday–Friday, 8:00 AM–5:00 PM EST
- AI Support Agent: Available 24/7
Ticket
- Open a Support Request
Replies come from support@level365.com. Please check inbox and spam folders.
Level365 Status Page
Subscribe to the Level365 status page to receive notifications about network status updates, scheduled maintenance, and incidents that may affect Level365 services.