This guide will assist you with our recommended headset settings for our Softphone Pro and Web Phone.
We recommend setting your Headset as Default Device, Default Communication Device, disabling all enhancements and disabling Exclusive mode to ensure the best settings. To update these settings follow the below steps.
- Right click Speaker icon
- Click Sounds
Playback tab = speaker / headset / audio device(s)
Recording tab = microphone device(s)
- Go to Playback tab
- Right click your headset
- Set as Default Device and Default Communication Device
- Go to Recording tab
- Right click your headset
- Set as Default Device and Default Communication Device
- Go to Playback / Recording tab
- Right click your headset
- Click Properties
- Go to Enhancements tab
- Check box for Disable all enhancements
- Click Apply
- Go to Advanced tab
- Ensure check box for Allow applications to take exclusive control of this device is unchecked
- Click Apply
Softphone Pro
- Go to Settings (cog wheel icon) within Level365 Softphone Pro
- Click Sound
- Both Microphone and Speaker needs to be set to System Default
Web Phone
On first launch of the Web Phone you will be prompted to Allow use of your microphone. The Web Phone MUST BE ALLOWED to access the microphone, if not then the Web Phone will not register and you cannot make or receive calls.
- If needed, click on the microphone icon in the top right corner.
- Select Continue allowing
- Click Done
To reach the Settings on your Web Phone click the 3 horizontal bars in the top left corner then click Settings.
We recommend setting both Microphone and Audio output to Default in combination with Windows settings. This allows the computer and Web Phone to match properly and no issues to occur.
