This article provides step-by-step instructions for performing an application reset on our softphone applications across both mobile and desktop platforms. An application reset can help resolve common issues such as call failures, registration errors, or unexpected behavior in the app. This process is sometimes requested by our support team during troubleshooting.
Resetting the application will remove any custom settings, in-app call history, and local call recordings. However, all call history, messages, and call recordings (if your account is subscribed to call recording) are saved securely within the Level365 Web App and will remain stored there even after the reset.
Use the dropdown sections below to find platform-specific instructions. Please follow the steps for your device type to ensure the reset is completed correctly.
- Click the vertical ellipses in the top right hand corner then select Settings
- Under Settings, select Reset Application
- It will ask to confirm wiping out the data stored on the account. Select Wipe Storage
- Click the ellipses in the top right hand corner then select Settings
- Under Settings, click Reset Application
- A warning will pop up stating that all data stored will be cleared. Click on Reset
- On the left side bar, click thew gear icon to access Settings
- When the Settings Window pops up, select Reset Application on the left side bar
- A warning will pop up stating that all data stored will be cleared. Click on Reset
- On the left side bar, click thew gear icon to access Settings
- When the Settings Window pops up, select Reset Application on the left side bar.
