Welcome to the User Guide for your Android Level365 Softphone. This guide is designed to help you use your Mobile App effectively and get the most out of its features. This guide will provide step-by-step instructions to using your Mobile App to make and receive calls, access voicemail, and more.
To use this application the following special characters CANNOT be used in your password % & + ;
At this time Multi-Factor Authentication (MFA) must be disabled for your first login, after you login MFA can be enabled again.
Click Here to be directed to the Google Play Store.
Go to Google Play Store and search for Level365 Softphone. Ensure Level365 is the Owner and matches our logo.
- Click Level365 Softphone
- Click Install
In order to login you will need the following:
- Portal Username (example: email@example.com)
- Portal Password
After entering in the above login credentials click Sign in.
Upon first login you will be prompted to Allow or Decline permissions. For the Mobile App to properly work we require Microphone and Phone permission be Allowed.
Contacts: This will allow you to view your contacts from your mobile phone within the Mobile App. This permission can easily be Enabled or Disabled at anytime.