The Level365 Softphone turns a mobile device into a fully functional business phone for making and receiving calls, managing voicemail, sending text messages, and accessing contacts from anywhere with an internet connection. This guide covers installing and logging in to the app, granting required permissions, and navigating key features.
Download the app:
Installation Instructions
Open the Google Play Store and search for Level365 Softphone. Verify that Level365 is listed as the owner and the icon matches the Level365 logo.
- Tap Level365 Softphone.
- Tap Install.
Open the App Store and search for Level365 Softphone. Verify that Level365 is listed as the owner and the icon matches the Level365 logo.
- Tap Get.
- If prompted, sign in with the App Store account to complete the install.
Login Instructions
Logging in requires the following:
- Portal Username (example: 123@company.com)
- Portal Password
After entering the credentials, tap Sign in.
The Level365 Softphone supports Single Sign-On (SSO). Tap the account type to log in to the app.
On first login, the app prompts to Allow or Decline permissions. The Microphone and Phone permissions must be allowed for the app to work properly.
Contacts: Displays the mobile phone's contacts within the app. This permission can be enabled or disabled at any time.
Navigation Bar
On Android, the Navigation Bar is at the top of the screen. On iOS, it is at the bottom.
To place a call, enter the full 10-digit number or extension, then tap Call. The Keypad changes only when there is a new voicemail. In that case, the Voicemail Indicator icon (2) appears. The icon disappears from the Keypad once New voicemails are moved to the Saved or Trash folder.
- Call button: places a call.
- Voicemail Indicator button: calls the voicemail box.
View and edit Speed Dials and Busy Lamp Fields (BLFs) in the app. To create a new Speed Dial or BLF, tap the green + icon in the bottom-right corner.
Adding Quickdials
To create a Speed Dial:
- Enter a name in the Title field.
- Enter the full 10-digit phone number or extension in the Phone Number field.
- Tap the check mark in the top-right corner to save.
To create a BLF:
- Enter a name in the Title field.
- Enter a valid extension in the Phone Number field.
- Turn on the Busy Lamp Field toggle.
- Tap the check mark in the top-right corner to save.
View Portal Contacts and, if the Contacts permission has been granted, mobile phone contacts. Switch between them by tapping Portal Contacts or Address Book in the top-right corner. Tap the magnifying glass to search for a specific contact.
After granting the Contacts permission, close and reopen the app to load all contacts.
Access the Dialer, Call Park, Contacts, Answering Rules, and Caller ID settings directly from the main Dashboard tab. Select preferred outbound Caller IDs from assigned numbers directly within the dashboard. Parked calls can be viewed by department, site, or across the entire organization using the Call Park filters.
The blue bubble above Messages on the Navigation Bar shows the number of unread messages.
To send a text message:
- Tap the green + icon.
- Enter the full 10-digit number, or select a contact from the contact list.
- Tap the text bar at the bottom and enter a message.
- To attach an image, tap the paper clip icon.
- Tap Send.
- For more information, see the Text Messaging Guidelines.
- Only one image can be sent at a time.
Access call history and voicemail here. Tap the Caller ID name or number to redial any number in call history.