Application and Platform Updates

General (All Platforms)

• Improved messaging and calling integrations
• Accessibility improvements

Desktop (PC and Mac)

• Improved notification reliability when the app is not in focus
• Various stability and usability refinements
• Fixed an issue with MSI deployment in certain environments

Android

• Native call style notifications
• Improved caller ID handling
• Improved audio routing and layout behavior

iOS

• Support for the latest operating system features
• Improved voicemail notification behavior
• Enhanced handling of background notifications and event badges

General (All Platforms)

• Added Single Sign On (SSO) support for Google and Microsoft.
• Multi Factor Authentication (MFA) now available for Softphone login.
• Updated provisioning behavior and overall syncing reliability.
• Improved stability across call handling, audio performance, and logs.

Desktop

• General refinements to call logs, audio handling, and overall stability.
• Improved behavior when managing messages and contacts.

Android

• Updated provisioning support and syncing behavior for key features.
• Enhanced call flow messaging and audio routing across devices.
• General stability and performance improvements throughout the app.

iOS

• Enhanced reliability for logout, background notifications, and event badges.
• Updated voicemail and contact handling behaviors.
• General stability and performance improvements throughout the app.

General Updates (All Platforms)

• Improved call handling, routing behavior, and account flexibility
• Refined search, contact display, and navigation behavior
• Addressed various stability issues, minor bugs, and UI inconsistencies
• Optimized performance across multiple areas of the app

Desktop

• “Feature” tab is now correctly labeled
• Improved handling of call tabs, contact syncing, and call controls
• Improved layout handling during window resizing

Android

• Official support for Android 15
• New edge-to-edge layout and accessibility improvements
• Improved handling of links, messaging, call behavior, and logout experience
• Various bug fixes and UI polish for call history, swipe gestures, and contact sharing

iOS

• Cosmetic and layout refinements across the app
• Various bug fixes and UI polish for call history, swipe gestures, and contact sharing
• Resolved issues with BLF settings and call handling

General Updates

• Logout option added Signing out now preserves call logs, messages, quick dials, and settings when signing back in
• Total contact count is now displayed in the contact list
• Startup crashes resolved under various conditions
• Fixed issues where call transfers were incorrectly marked as failed or completed when canceled or completed successfully
• Various UI enhancements and bug fixes to improve overall usability and visual consistency

Desktop

• Merge and Split call icons are now visually distinct
• All call screen buttons now display proper hover effects

Android

• Enhanced GUI layout for the call screen, messages, and contact list
• Resolved minor issues with app icon behavior and visual states
• App now wakes correctly when the network changes in Standard mode
• Fixed issues with vibration behavior during incoming and ended calls

iOS

• Enhanced GUI layout for the call screen, messages, and contact list
• Resolved minor issues with app icon behavior and visual states
• Caller number now appears on the in-call information screen
• Minimum iOS version raised to iOS 16
• Fixed duplicate message notifications in iOS 18
• Additional iOS-specific crash fixes implemented

New Features:

• Added option to send a file attachment without text
• Added label to show the total number of available contacts for selected contact source
• Added option to copy any content in History and Messages tab (Desktop App only)
• Added DND status change notification (Desktop App only)

Fixes:

• Improved call transfer behavior and translations
• Improved Yealink headset integrations (Desktop App only)
• Improved audio on calls when using Bluetooth headphones (Mobile App only)
• Improved interactive push behavior and push notification translation (Mobile App only)
• Improved echo cancellation and noise suppression performance (Mobile App only)
• Fixed issue with showing missed calls in message history (Mobile App only)
• Fixed various crash issues on certain devices (Mobile App only)
• Updated configuration to prevent invalid calls (Now applied to both Desktop and Mobile App)

New Features:

• (Desktop App only) Added additional option for Portal Contact sorting: Last Name, First Name. Navigate to Settings > Controls > Contact sort order
• Added callback option for voicemails (added phone icon)
• Added refresh button to Voicemail tab

Fixes:

• Changed configuration to prevent invalid calls
• Changed configuration to allow all special characters in passwords
• Various UI changes
• Changed configuration relating to Message threads. Message threads should no longer duplicate or display under incorrect contact. Existing message threads will need to be manually removed with the Web App (app.level365.com).

New Features

• Improved Text-to-Speech gives more natural and flexible audio for greetings, prompts, and announcements.
• Expanded support for the latest Yealink phones and accessories.
• Additional voicemail details now visible in WebPhone.

Fixes & Improvements

• Improved call queue handling when agent availability is required before dispatching a call.
• Improved Caller ID consistency across devices and transfers.
• Faster updates to user presence when devices change status.
• Enhanced reliability for Auto Attendants and Call Park.
• Improved reporting and call history displays in the Web App.
• General performance and security enhancements throughout the platform.

New Features

• Organizational Call Blocking - We now offer Office Managers the ability to block incoming calls from certain numbers via the Call History Tab. Information can be found in this article - Organizational Call Blocking
• Contacts Dock - Faster load times and a more stable click to call function.
• An app selector dropdown is available on WebPhone to easily navigate to other applications within the WebApp.

Fixes

• Corrected an issue within Call Center Reports that caused the selected date and time range to be reset when switching report views.
• Corrected an issue where Custom Statuses added or edited from the Call Center Reports Page didn’t save.
• Now, if a user makes a call from a non-Web Phone device, the call will be pushed into Web Phone Call History without the need to refresh.

Time Frames Update

• New recurring and holiday time frames. New holiday time frames provide for configuration based on hundreds of available holidays worldwide with complete customization of holiday observances.
  • To learn more on the new Time Frame Updates, please review the article HERE

Fixes

• Corrected a bug concerning portal display of active time frames for a given user. The active tag was previously dictated by the viewing user's time zone. Now the time zone of the user who owns the time frame/answering rule will inform the active tag.
• Corrected an issue where call center email reports were not being deleted.
• Corrected a bug preventing users from deleting scheduled call history exports.
• Corrected issues that could result in duplicate user appearance in Analytics.
• Corrected a call stat bug. Previously, in some cases where a call was canceled before reaching voicemail or being forwarded, the call did not appear in abandoned call statistics. Now, calls fitting this case will appear as abandoned.
• Fixed a call park issue where WebPhone would not display calls parked from hardphone endpoint devices.
• Fixed a bug where the portal was not showing some call recordings.

Faxing from Web App:

• Sending and receiving is now available within the web app (requires eFax service subscription)
• Please submit a SUPPORT REQUEST to have this feature enabled
• User guide available HERE

Web Phone Client App:

• User interface updates
• User Guide available HERE

Persistent Voicemail Reminders

• When a new voicemail message is left, a persistent notification can be sent by email, phone, or SMS. Users will be reminded, at set intervals, until the message is saved or deleted.
• Please submit a SUPPORT REQUEST to have this feature enabled.
• User guide available HERE

Call Park Ringback Ringtones

• Calls ringing back from park will now have a distinctive ringtone to distinguish these calls from other incoming calls

Various fixes for improved stability and functionality