Site emergency notifications alert designated people when a call to 911 or 933 is placed from any registered Level365 device at a specific site. Notifications can be sent as an automated phone call, an email, or both. This article explains how each notification type works and how to set up notifications for a site.
911 configuration and address information directly affect the accuracy of emergency response. For any questions about setup, contact Level365 Support.
Site Notifications
Site notifications go out only when a call to 911 or 933 is placed from a device at that specific site.
Domain-level notifications are also available. These go out when a 911 or 933 call is placed from anywhere in the organization. To enable or adjust domain-level notifications, contact Level365 Support.
Notification Types
Phone Call
Each person set to receive a phone call notification gets an automated call at the same time a device dials 911 or 933. The notification call shows the 911 caller's number as the caller ID, with no caller ID name. When answered, the call plays a message identifying the caller, for example:
"There is a 911 call originated by John Smith."
Each email address on the list receives a message when a device at the site dials 911 or 933.
Emergency notification emails come from no-reply@level365.com. Make sure email from that address isn't blocked or filtered as spam. Other Level365 services use the same address.
Setting Up Site Notifications
- Click Users.
- Click Sites.
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Click the Name of the site to edit.
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Under Notify Via Phone Call, enter a user or name and select one or more Level365 users to receive a call.
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Under Notify Via Email, enter up to 5 email addresses. After typing each full address, click outside the box. The address is added when it is highlighted in blue.
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Click Save.
Phone call notifications follow the receiving extension's active answering rule. If that extension is forwarded, the notification call goes to the forwarded number. Choose extensions that are reliably answered.
Test the setup by dialing 933 from a phone at the site. See Using 933 to Verify Emergency Address.