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  1. Level365 Help Desk
  2. Office Manager Guides

Office Manager Guides

Office Manager Guides provide step-by-step instructions for Office Managers using Level365 Unified Communications as a Service (UCaaS) in an administrative role. Articles cover common management tasks, system configuration options, and day-to-day actions to help administer users, settings, and services in the Level365 Portal.

User Management

  • ★ Office Manager (Admin) Overview
  • Assigning a Desk Phone to a User
  • Adding a Phone to a User Account
  • Button Builder Guide for Office Managers
  • Updating User/Extension Name and Email
  • Reset/Recycle User Accounts in Bulk
See all 11 articles

Inventory

  • ★ 911 Emergency Services and Notification Overview
  • Inventory: Managing Phone Numbers and SMS Numbers
  • Configuring Emergency Notifications for Sites
  • Using 933 to Verify Emergency Address

Auto Attendants

  • ★ Auto Attendant Menu Options Overview
  • Recording and Managing Auto Attendant Greetings and Prompts
  • Using Speech Keywords in Auto Attendants
  • Dial by Name Directory/ Company Directory

Call History and Reporting

  • Call History for Office Managers
  • Call Recording
  • Cradle to Grave
  • Organizational Call Blocking

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