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  1. Level365 Help Desk
  2. Office Manager Guides

Office Manager Guides

Guides for Office Manager users on the Level365 UCaaS platform

Basic Functions

  • Inventory
  • Provisioning a Phone using the Portal
  • How to Enable Voicemail Transcription for Other Users
  • Copying Voicemails to Multiple Extensions
  • Updating User/Extension Name and Email
  • Managing your Organization

Administrative

  • ★ Level365 Network Status Page
  • Button Builder Guide for Office Managers
  • Shared Contacts
  • Scheduled Call Reports
  • Reset/Recycle User Accounts in Bulk
  • Site Manager Role
See all 9 articles

Call Flow Management

  • Routing DIDs Using Timeframes
  • Level365 Spam and RoboCall Protection - STIR/SHAKEN
  • Phone Number Treatments
  • How to apply a time frame
  • Creating a Time Frame
  • Viewing external phone numbers (DIDs)
See all 7 articles

Auto Attendants

  • Using Speech Keywords in Auto Attendants
  • Record Auto Attendant Greeting
  • Recording Intro Greetings
  • Creating Auto Attendant Prompts Using Text-to-Speech (TTS)
  • Dial by Name Directory/ Company Directory
  • Auto Attendant Menu Options Overview

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