911 emergency services within the Level365 platform rely on accurate address location information and proper configuration of users, endpoints, and notifications. Emergency calls are routed based on assigned numbers and associated addresses, while notification settings provide internal visibility when calls are placed. This overview outlines the key areas involved in setup and management, with links to detailed guides for each.
User Emergency Address Management
Emergency addresses are managed within the user profile or through the location prompt when updates are required. These settings ensure the correct address is associated with emergency calls and remains current.
Assigning 911 Number and Address to Users
911 numbers and addresses are assigned at the user level by Office Managers and Resellers. This configuration determines how emergency calls are routed and which location details are provided. Options include assigning based on user location or site, with support for individual or bulk updates.
911 configuration and address location information directly impact emergency response accuracy. If there are any questions or uncertainty around setup, please Contact Support for assistance.
Emergency Endpoints
Emergency endpoints define the physical locations used for 911 services and are maintained within Inventory. These records are used to map users and numbers to accurate service addresses for emergency routing.
Address Verification
Emergency address verification confirms that configured locations are properly registered for 911 services. This process helps ensure that the correct address is delivered during an emergency call.
Emergency Notifications
Emergency notifications provide alerts when a 911 call is placed. These can be configured at the site level for Office Managers and at the domain level for Resellers to ensure appropriate visibility and response.
Additional Emergency and Notification Solutions
Additional emergency communication solutions are available to support internal alerting and mass notification, including multicast paging, overhead announcements, and integrated alerting systems.
For more information, click here:
Paging, Alerting, and Emergency Notification Solutions Product Sheet
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