The Level365 Attendant Console is a web-based tool for managing calls and monitoring user availability in real time. Designed for receptionists and front-line staff, it provides quick access to contacts, live presence indicators, and call handling features like transfer, hold, and park—all from one screen. This guide covers how to use the console to streamline call management and improve communication efficiency.
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The Attendant Console works in conjunction with your Level365 desk phone or softphone. It is not a standalone calling application and requires a connected phone to place or receive calls.
Launching the Attendant Console
- Log in to the Level365 Web App.
- Note: For detailed login instructions, see our Level365 Web App Login and Overview article.
- From the top menu, click Apps, then select Attendant Console.
- The console will open in a separate browser tab.
Attendant Console Overview
The Attendant Console provides quick, visual control over calls and extension activity. The user can manage active calls, monitor user status, and quickly connect callers to the right destination. Three key components of the interface are:
- Call Park Zone - Displays available parking slots for parked calls.
- Extensions/Contacts - Shows user presence and allows quick call actions.
- Active Calls Panel - Displays calls currently on your line.
1. Call Park Zone
The Call Park Zone supports both dynamic and static call parking:
- Dynamic Call Parking - The system parks calls in the first available park location automatically.
- Static Call Parking - The call is parked in a specific, predefined parking slot.
The interface will vary slightly depending on which method is enabled, but the process is similar.
Parking a Call
-
Dynamic Call Parking Enabled
- Drag and drop the active call into the Call Park Zone, or click the Park button in the active call widget.
- The call is parked in the first available slot.
-
Dynamic Call Parking Disabled
- Drag and drop the active call into the desired parking slot in the first column, or click the Park button in the active call widget and then select the destination slot.
Working With Parked Calls
- Retrieve - Brings the parked call to the Attendant Console user’s phone. Click Retrieve or drag the call into the Make a Call column.
- Transfer - Sends the parked call to another user. Click Transfer and select the extension from the Extensions column, or drag the call into the desired extension.
2. Extensions
The Extensions column displays all extensions in the domain, grouped into tabs for different types.
Contacts
- Shows all users with presence status:
- Gray = Offline
- Green = Idle
- Red = Busy
- Sorting options: Online status, first name, last name, or extension.
- Filtering options: By department.
- Groups - Create subsets of users for quick access. Select the + icon to add Groups.
- Favorites - Automatically carried over from the Level365 Web App Contacts favorites.
Queues
- Displays all call queues with the number of available agents.
- Sorting options: Name, extension, or agent count.
Auto Attendants
- Displays all configured auto attendants.
- Sorting options: Name or extension.
Search
- Available in all tabs to find entries by name or extension.
3. Active Calls and “Make a Call”
The Active Calls section displays all calls currently handled by the Attendant Console user and provides tools for placing outbound calls.
Make a Call
- Click Make a Call to open the dial pad.
- Enter the desired number and initiate the call.
- The user’s desk phone will ring first. After answering, the destination will be called.
Viewing and Managing Active Calls
When a call is active, the display will show:
- Call status
- Call direction (inbound or outbound)
- Caller ID (if available)
- Hold - Click to place the call on hold; click again to resume.
-
Transfer - Click to choose a destination in the Extensions column, then select:
- Blind Transfer - Sends the call directly.
- Assisted/Attended Transfer - Speak with the recipient before transferring.
- Transfer to Voicemail - Sends the call directly to voicemail.
-
Park - parks the call
- With Dynamic Parking Enabled, click Park.
- With Dynamic Parking Disabled, click Park and then click the target Call Park.
- End - terminates the call
Transfer Options
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