Level365's FAQs cover key topics to help users navigate their services, including how to log into the Web App, reset passwords and voicemail PINs, manage voicemail and transcriptions, fax via email, use the Web Phone and Level365 Softphone app, set up automated answering rules, and make changes during emergency closures.
Logging into the Web App
Start by browsing to https://app.level365.com/portal/ and entering the Login Name and Password. If these credentials are unknown, refer to the next section for instructions on resetting them.
More information can be found in the App Login help article.
Resetting Password
The account password can be self-reset, and the username can be recovered directly from the Web App login screen. Simply click the appropriate recovery option on the landing page.
More information can be found in the Forgot Password and Login Name help articles.
Resetting Voicemail PIN
To reset a Voicemail PIN, begin by logging in to the Web App. After successfully signing in, click the profile name located in the top-right corner and select Profile from the menu. At the bottom of the displayed splash screen, enter the desired PIN in the New PIN field. Complete the process by clicking Save to update the Voicemail PIN.
Available Functions for a Voicemail Box
Many features are available from within the Voicemail inbox. Messages can be forwarded to other extensions. Options to fast forward or rewind messages as they are played are available as well.
More information can be found in the Voicemail help article.
Turning on Voicemail Transcriptions
Voicemail transcription is a supported and free feature with standard Unified Communication accounts.
To enable this, first login to the Web App. Once logged in, click the Messages button at the top and select the Settings tab. In the Unified Messaging section, select the desired voicemail behavior in the Email Notification drop-down, and select Google Cloud Speech-To-Text from the Voicemail Transcription drop-down. Click Save at the bottom of the page.
For more information, visit the Voicemail Transcription help article.
Faxing Via Email
To send faxes via Email, compose a new email and put the phone number of the destination in the To field as part of the Send To address. The subject line and body of the email will act as a cover page, and any attachments will become the contents of the fax.
More information, including the Send To address, can be found in the Fax via Email help article.
By default, fax to email uses a whitelist of approved users. If you are not successful in sending via email, please contact Support.
Accessing and Using the Web Phone Client
To use the Web Phone Client, first login to the Web App using Google Chrome. In the upper-right corner, click Web Phone Client. Upon first login, Google Chrome will request permissions to access the system's microphone. The microphone must be granted access or the Web Phone will not register. Once the Web Phone has launched, calls can be placed and received using the computers speakers and microphone (generally this would be achieved with a headset).
More information can be found in the Web Phone Client help article.
Accepting and Placing Calls through a Mobile Device
This is possible through the use of our mobile app, Level365 Softphone. To get the app, search Level365 in the app store. Once the application is installed, login to it with the same credentials used to log into the Web App.
More information can be found in the Level365 Softphone for Mobile help article.
Setting Up Automated Answering Rules and Call Flows
Call flow automation is possible by utilizing Answering Rules and Time Frames. Please visit the help articles for Creating a Time Frame and Answering Rules. If additional assistance is needed setting this up, please contact Support.
On Demand Changes due to Emergency Closure
Support is always available in case of emergency. In the event of a business disrupting incident, please contact Support.