Level365 provides cloud-based communication solutions. Because VoIP relies on the internet, a stable connection is required for devices to connect properly and maintain consistent call quality. This guidance is provided to help ensure the best possible experience when using our services.
Internet & Network
A reliable internet connection and properly configured network are essential for devices to connect and for calls to perform as expected. Each call uses a small amount of bandwidth (approximately 64 kbps up and down), and most modern internet services can support this. However, total network usage should be considered when multiple phones, computers, and other applications are in use.
Best Practices
- Use a reliable, high-speed internet provider such as fiber or cable when possible
- Ensure sufficient bandwidth for all devices on the network
- Connect phones and workstations using wired Ethernet whenever possible
- If WiFi is required, use a network with a strong signal and low congestion to help maintain consistent performance
- Confirm network equipment (router/firewall) is properly configured. For more information, see our guide here.
Avoid When Possible
- Mobile broadband connections such as 5G internet, hotspots, or other wireless internet services
- Weak WiFi signals or mobile data/cellular connections
These types of connections do not provide consistent performance and are not recommended, as they can:
- Prevent devices from registering
- Cause intermittent connection drops
- Impact call performance, resulting in poor audio quality
Headsets & Audio
- Level365 provides full support for headsets purchased from Level365.
- Other devices are supported on a best effort basis. For troubleshooting, please contact the manufacturer.
- Use manufacturer (OEM) cables and accessories included with the device.
- Confirm the correct microphone and speaker settings are selected. For more information, see our guide here.
Device & PC Usage
- Level365 applications are designed for and supported within the Google Chrome browser. Using other browsers may result in reduced performance or functionality.
- Ensure the computer being used has adequate system resources and that CPU and memory are not running at or near maximum levels.
- When using the Level365 Softphone or Web Phone Client, limit applications such as Zoom and Microsoft Teams during calls. These applications can take priority over audio devices and system resources.
Key Takeaways
- Stable, properly configured internet and network connections are critical
- Use wired connections whenever possible
- Avoid mobile broadband connections such as 5G internet, as they are often unreliable.
- Most call quality issues are network or ISP related
- These items apply to any VoIP service provider, not just Level365
- Level365 can help identify issues, provide guidance, and assist with next steps
Additional Resources
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