Level365 provides cloud-based communication services. Because VoIP relies on the internet, a stable connection is required for devices to register and for calls to sound clear. This article covers the internet, network, headset and computer practices that give the best experience with Level365 services.
Internet & Network
A reliable internet connection and a properly configured network are essential for devices to connect and for calls to perform as expected. Each call uses a small amount of bandwidth (approximately 64 kbps up and down), and most modern internet services can support this. However, total network usage should be considered when multiple phones, computers and other applications are in use.
Best Practices
- Use a reliable, high-speed internet service such as fiber or cable when possible.
- Make sure there is enough bandwidth for all devices on the network.
- Connect phones and workstations with wired Ethernet whenever possible.
- If Wi-Fi is required, use a network with a strong signal and low congestion.
- Confirm the router or firewall is properly configured, including disabling SIP ALG. See Level365 UC Ports and IP Addresses.
Avoid When Possible
The following connections are not recommended for phones:
- 5G internet, satellite internet, fixed wireless, hotspots and other mobile broadband
- Weak Wi-Fi signals or cellular data connections
- VPN connections for IP phones or softphones
These connections often have high or changing latency, jitter and packet loss. They can:
- Prevent devices from registering
- Cause intermittent connection drops
- Cause choppy audio, delays and dropped calls
- Add network hops that reduce voice performance
Headsets & Audio
- Level365 fully supports headsets purchased from Level365.
- Other headsets are supported on a best-effort basis. For troubleshooting, contact the manufacturer.
- Use the manufacturer (OEM) cables and accessories included with the device.
- Confirm the correct microphone and speaker are selected. See Recommended Headset Settings.
Device & PC Usage
- Level365 applications are designed for and supported in the Google Chrome browser. Other browsers may have reduced performance or functionality.
- Make sure the computer has adequate system resources, and that CPU and memory are not running at or near maximum.
- When using the Level365 Softphone or Web Phone, limit applications such as Zoom and Microsoft Teams during calls. These applications can take priority over audio devices and system resources.
Key Takeaways
- Stable, properly configured internet and network connections are critical.
- Use wired connections whenever possible.
- Avoid 5G, satellite, fixed wireless and other mobile broadband connections for phones, as they are often unreliable for voice.
- Most call quality issues are related to the network or internet service provider.
- These practices apply to any VoIP service provider, not just Level365.
- Level365 can help identify issues, provide guidance and assist with next steps.