Level365's Yealink Phone Use Guide offers step-by-step instructions for common functions such as placing, answering, and ending calls; putting calls on hold; initiating conference calls; muting/unmuting; parking calls; and transferring calls via attended or blind transfer. Additional resources include tutorial videos and a printable guide.
Call Handling
Placing a Call
- Enter the phone number or extension.
- Do one of the following:
- Pick up the handset.
- Press the SPEAKERPHONE key.
- Press the HEADSET key.
There is no need to dial any additional numbers before placing a call. Dial the ten digit phone number such as 317 810 0024.
Answering a Call
Do one of the following:
- Pick up the handset.
- Press the SPEAKERPHONE key.
- Press the HEADSET key.
- Press Answer or the line key that has the flashing
- green LED indicator.
Ending a Call
Do one of the following:
- If you are using the handset, press the CANCEL key, End Call, or hang up the handset.
- If you are using the headset, press the CANCEL key or End Call.
- If you are using the speakerphone, press the CANCEL key, SPEAKERPHONE key, or End Call.
Common Phone Functions
You can place an active call on hold on your phone.
Press the HOLD key or select Hold during a call.
To take a call off hold press the HOLD key again, corresponding line key, or RESUME.
If multiple calls are placed on hold, select the desired call first.
- Place a call to the first party.
- Select CONFERENCE to place a new call. (The active call is placed on hold.)
- Dial the second party’s number. (You can also select the desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.)
- When the second party answers the call, select CONFERENCE to add the second party to the conference call.
Parking places a call “on hold” on a virtual line that can be retrieved from any phone within the system.
- While on an active call, press the designated park line button on your phone. Once you park a call, the park line button should illuminate in red.
- Anyone within your organization can now retrieve the parked call by pressing the designated call park line button or by dialing the extension of the parked call.
The park line extensions are typically 700 and 701.
The phone keeps a record of all the placed calls. You can recall the contact you recently called.
- Press the REDIAL key. (A record of Placed Calls is displayed on the phone screen.)
- Highlight the desired record, select Send.
Press the REDIAL key twice to recall the contact last dialed.
Attended Transfer
An Attended Transfer gives you the ability to announce the call prior to transferring the call.
- Press the TRANSFER key during a call.
- Enter the phone number or extension you want to transfer to and wait for the call to connect.
- Once the call connects, you will now be on a private call with the person you are going to transfer the call to announce who you are transferring.
- Press the TRANSFER key again.
Blind Transfer
A Blind Transfer is when you transfer a call without first announcing the call to the person to whom you are transferring the call to
- Press the TRANSFER key during a call.
- Enter the phone number or extension you want to transfer to.
- Press the TRANSFER key again.
Transfer Directly to Voicemail
You can transfer a call directly to voicemail when dialing an internal extension only
- Press the TRANSFER key during a call.
- Press “99” + the extension number.
- Press the TRANSFER key again. The call will be sent directly to voicemail.
Featured Yealink Phone Models
Yealink T74W
Yealink T43U
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