In Level365’s hosted VoIP platform, each user account must be linked to a device - such as a desk phone or softphone - to place and receive calls. This process, often called assigning a device or provisioning, ensures the device is configured to make and receive calls on that account. This guide explains how to add a desktop phone to a user account, including selecting the phone model, setting the preferred server, and entering the device’s MAC address.
Permissions Required
You must have Office Manager, Site Manager, or Reseller permissions to complete the steps in this article. If you are unsure whether you have the necessary permissions, please contact Level365 Support before proceeding.
Steps to Add a Device
- Open the User Account
- Navigate to the user account where the device will be assigned.
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Go to the Phones Tab
- Once in the account, click the Phones tab.
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Edit the Device Settings
- Click the edit icon next to the extension’s device.
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Select Model and Enter MAC Address
- Choose the correct model from the Model drop-down menu.
- Confirm the Preferred Server is set to Midwest1.
- Enter the MAC address (found on a barcode on the back or bottom of the phone).
- Yealink devices typically start with 805E.
- Poly devices typically start with 6146 or 0004.
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Save
- Click Save to complete the process.
Provisioning the Device
For Yealink and Polycom devices, adding the phone to the account also enables auto-provisioning. Simply reboot the device so it can download its profile. Please contact Level365 support for provisioning other models.
Using a Device from a Previous Provider?
If the phone or device was previously used with another provider, contact Level365 Support before adding it to ensure proper setup.
Additional Resources
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