Voicemail

Checking Voicemail

Checking Voicemail

You can check your voicemail in two places within the portal. 1) is the summary list of messages, whereas 2) is a complete list including messages in the Saved and Trash folders

New Messages Panel

New Messages Panel

On the New Messages panel, there are several functions available: Play Message, Call to Play, Forward, Download, Save, and Delete.  You can hover over each button to see the function.

Play Message: Plays the message within the browser

Call to Play: Calls your extension and plays the message when answered

Forward: Forwards message to another user

Download: Saves the message to your local computer

Save: Moves message to Saved folder

Delete: Deletes message from voicemail

Messages Tab

Messages Tab

The Messages tab allows you to see all of your messages, including the New, Saved, and Trash folders.  On the Messages tab, there are several functions available: Play Message, Call to Play, Forward, Download, Save, and Delete.  You can hover over each button to see the function.

Play Message: Plays the message within the browser

Call to Play: Calls your extension and plays the message when answered

Forward: Forwards message to another user

Download: Saves the message to your local computer

Save: Moves message to Saved folder

Delete: Deletes message from voicemail

Settings

Settings

You can access your voicemail settings by clicking on the Settings tab in the Messages section.

Inbox Options

Inbox Options

Your Inbox options will allow you change the way that your messages are sorted, enable/disable announcing the received time and/or CallerID, and set an extension callers can exit to if they would prefer not to leave a message

Greetings

Greetings

The Greetings section allows you to manage your voicemail greetings and recorded name.  The recorded name is used in the Company Directory and is required to be listed.  Details on managing your greetings can be found here.

Unified Messaging

Unified Messaging

Unified Messaging allows you to set your email notification options.  You can choose to have the voicemail sent as an attachment or include a link you can click on.  We recommend including as an attachment when possible.

You can also define Voicemail Transcription options if you have this feature enabled on your account.

You can also enable email notifications for full mailbox and missed calls.

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