Checking Voicemail
You can check your voicemail in two places within the portal. 1) is the summary list of messages, whereas 2) is a complete list including messages in the Saved and Trash folders
New Messages Panel
On the New Messages panel, there are several functions available: Play Message, Call to Play, Forward, Download, Save, and Delete. You can hover over each button to see the function.
Play Message: Plays the message within the browser
Call to Play: Calls your extension and plays the message when answered
Forward: Forwards message to another user
Download: Saves the message to your local computer
Save: Moves message to Saved folder
Delete: Deletes message from voicemail
Messages Tab
The Messages tab allows you to see all of your messages, including the New, Saved, and Trash folders. On the Messages tab, there are several functions available: Play Message, Call to Play, Forward, Download, Save, and Delete. You can hover over each button to see the function.
Play Message: Plays the message within the browser
Call to Play: Calls your extension and plays the message when answered
Forward: Forwards message to another user
Download: Saves the message to your local computer
Save: Moves message to Saved folder
Delete: Deletes message from voicemail
Settings
You can access your voicemail settings by clicking on the Settings tab in the Messages section.
Inbox Options
Your Inbox options will allow you change the way that your messages are sorted, enable/disable announcing the received time and/or CallerID, and set an extension callers can exit to if they would prefer not to leave a message
Greetings
The Greetings section allows you to manage your voicemail greetings and recorded name.
For more information on setting up Greetings, see the Initial Voicemail Setup article.
The recorded name is used in the Company Directory and is required to be listed.
Unified Messaging
Unified Messaging allows you to set your email notification options. You can choose to have the voicemail sent as an attachment or include a link you can click on. We recommend including as an attachment when possible.
You can also define Voicemail Transcription options if you have this feature enabled on your account.
You can also enable email notifications for full mailbox and missed calls.