Activation and Welcome Email


Approximately three business days before your Level365 UC service is scheduled to be installed and you go live (typically the day of your number porting), you will receive an email from us with the subject line: "Your new phone system account".

This email contains a link that allows you to establish your password for the Level365 Web App as well as your voicemail PIN.

  1. Click on the "Complete Setup" button to activate your subscription and service.

The "Complete Setup" activation button is valid for 72 hours from the time you receive it.

If you are unable to activate your service in time, go HERE to resend yourself the activation email.





  1. Enter a new password. This will be your password for accessing the Level365 Web App located here.
  2. Confirm the password you entered in new password.
  3. Enter a unique 6 digit pin number. This will be your pin for access your voicemails and settings from your desk phone (if provisioned).

To enhance security to your account, the system requires your password be of a minimum length of 8 characters, minimum of 1 capital letter(s), minimum of 1 number(s), Your extension cannot be part of your password.

Your voicemail PIN cannot be 000000, 111111, 123456, 999999 and your extension cannot be part of your PIN.





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